Applications Administrator

Application Administration and Support

• Administer, configure, maintain, and support assigned business applications in accordance with organizational standards and vendor requirements.
• Monitor application availability, performance, integrations, scheduled processes, and system health; document, analyze, and resolve incidents and recurring problems.
• Coordinate troubleshooting with infrastructure, security, data, and business teams, escalating to vendors when appropriate and tracking issues through resolution.
• Maintain application configurations, environments, interfaces, administrative settings, and supporting technical components.
• Manage software licensing and utilization, identify optimization opportunities, and support renewal and capacity-planning decisions.
• Maintain awareness of product roadmaps, release schedules, support lifecycles, and changes that may affect business operations.

Security, Access, and Compliance

• Administer role-based access using least privilege principles and approved access-management procedures.
• Support user onboarding, role changes, and offboarding by provisioning, modifying, and removing access within established service levels.
• Perform periodic access and license reviews, investigate exceptions, and maintain evidence required for audits or internal control reviews.
• Ensure appropriate application logging, monitoring, retention, and administrative controls are enabled and reviewed.

Business Partnership and Vendor Management

• Coordinate with vendors and service providers on support cases, technical guidance, upgrades, product capabilities, and service performance.
• Evaluate new application features and technologies, document findings, and provide recommendations based on business value, security, supportability, cost, and implementation effort.

Documentation, Training, and Knowledge Management

• Provide clear guidance, training, and support materials for end users, application owners, and IT support personnel.
• Communicate incidents, planned maintenance, changes, known issues, and service impacts in a timely and audience-appropriate manner.
• Ensure documentation is updated after material changes and is stored in approved repositories.

Continuous Improvement and Automation

• Identify, prioritize, and implement opportunities to automate recurring administrative and business processes.
• Analyze incidents, requests, usage trends, and stakeholder feedback to improve functionality
• Other duties as assigned by the Director of IT

• Demonstrated experience administering, supporting, and maintaining complex business applications in a production environment.
• Strong understanding of application configuration, identity and access management, integrations, testing, change control, incident management, and vendor support processes.
• Strong analytical and troubleshooting skills, including the ability to isolate complex issues, identify root causes, and document sustainable resolutions.
• Experience developing test plans, technical documentation, support procedures, and user guidance.
• Experience identifying and implementing process automation or technology-efficiency improvements.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to business and technical audiences.
• Demonstrated commitment to responsive customer service, active listening, collaboration, and professional follow-through.
• Ability to manage competing priorities, exercise sound judgment in ambiguous situations, and work independently while escalating material risks appropriately.
• Strong attention to detail, organization, time management, and project coordination skills.

Preferred Qualifications

• Associate or bachelor’s degree in information technology, computer information systems, business systems, or a related field, or equivalent relevant experience.
• Experience supporting multiple enterprise or department-level applications across varied business functions.
• Experience with integration platforms, workflow automation, reporting tools, APIs, scripting, or low-code development.
• Relevant vendor, security, IT service management, or project-management certifications.