IT Field Support Engineer

A hands-on Field Services Engineer is required to join a growing technology services business, supporting customers across Scotland (remote working with extensive travel across Scotland).

This is a varied role combining remote service desk support with regular customer site visits, hardware installations and ongoing IT maintenance. You’ll be the local technical point of contact for customers, backed by a wider remote support team.

Travel will be particularly busy as new customers are onboarded, so flexibility is essential. All travel, accommodation and subsistence expenses are reimbursed, with expenses paid weekly. You’ll work Monday to Friday, 37.5 hours per week on a rotating shift pattern (happy to discuss).

What you’ll be doing:

• Providing 1st line IT support remotely and onsite across Scotland.

• Troubleshooting Windows 11, Microsoft 365, Intune, laptops, desktops, mobile devices and printers.

• Supporting customer sites, hardware deployments, user onboarding and equipment upgrades.

• Maintaining IT asset records, documentation and service tickets.

• Building strong customer relationships and working closely with internal technical teams.

• Must own a vehicle and have a full UK drivers’ licence

• Someone based in central Scotland for travel across Scotland

• Experience in IT support, service desk or a managed services environment.

• Good knowledge of Microsoft 365, Windows 11, Intune and basic networking.

• A customer-focused approach with strong communication and troubleshooting skills.

• Flexibility for extensive travel and occasional overnight stays.

• Eligibility to obtain and maintain Security Check (SC) clearance.

They are offering remote working with frequent travel across Scotland (travel is expensed) and can pay a salary of up to £35k alongside a range of benefits.