Maximo Functional Support Manager

The Maximo Functional Support Manager owns the functional support operating model for Maximo, including intake and prioritization, business process alignment, configuration governance, data quality, user adoption, optimization, and continuous improvement. The role connects business users, Enterprise Asset Management, Information Technology, and other support functions to ensure Maximo supports safe, consistent, and efficient operations., * Lead, coach, and develop Maximo Functional Support employees, including role clarity, workload planning, performance expectations, feedback, and development.

• Prioritize support, enhancement, testing, documentation, training, and project work based on business impact, urgency, capacity, and risk.
• Remove obstacles, reinforce accountability, support workforce planning, and promote collaboration across business and technical teams.
• Provide functional leadership for Maximo and related mobile or integrated solutions, including functional configuration, workflow support, and process design across work management, assets, PMs, inspections, meters, job plans, failure reporting, inventory, materials, scheduling, and security.
• Ensure requests and incidents are evaluated, prioritized, assigned, resolved, documented, and communicated through the support lifecycle.
• Maintain end-to-end Maximo process understanding and guide solutions that meet operational needs without undermining enterprise standards.
• Establish and enforce functional standards, process ownership, configuration governance, and data stewardship expectations.
• Promote consistent Maximo use as the system of record for asset, maintenance, reliability, materials, incident, investigation, audit, and action-tracking processes.
• Monitor data quality, process compliance, recurring issues, enhancement priorities, and MOC impacts; sponsor corrective actions and sustainable improvements.
• Lead functional participation in upgrades, enhancements, integrations, mobile solutions, testing, deployment readiness, and post-implementation support.
• Oversee requirements gathering, stakeholder workshops, functional specifications, process maps, test plans, defect resolution, user acceptance testing, documentation, and training.
• Coordinate with Information Technology, vendors, consultants, and technical resources on interfaces, security, environments, system issues, patching, release planning, enhancements, and supportability.
• Other duties as assigned.

• Bachelor’s degree in Business, Engineering, Information Systems, Computer Science, Asset Management, or related field preferred; directly applicable Maximo, EAM, maintenance, reliability, operations, or business systems experience may be considered in lieu of a degree.
• 7+ years supporting IBM Maximo, Enterprise Asset Management, maintenance, reliability, operations, or related business systems.
• 5+ years of supervisory or management experience, including employee development, workload prioritization, and team delivery.
• Hands-on Maximo or equivalent functional support experience across work management, assets, PMs, materials, security, testing, enhancements, user support, and process improvement.
• Effective people leadership, coaching, decision-making, delegation, conflict resolution, accountability, and stakeholder management skills.
• Strong written and verbal communication skills, with the ability to explain technical and process topics clearly to field users, business leaders, and technical teams.
• Strong analytical, problem-solving, facilitation, prioritization, organizational, reporting, and data-driven decision support skills.
• Ability to manage production support, enhancements, testing, documentation, projects, Microsoft Office work, and AI-enabled productivity tools while applying sound judgment and company standards., * Experience in Midstream Oil and Gas, Utilities, Manufacturing, or another asset-intensive industry.
• Experience with Maximo Application Suite (MAS), Maximo 7.6.x, mobile solutions, integrations, SQL, and reporting or analytics tools such as Power BI, Cognos, or BIRT.
• Experience supporting reliability programs, Management of Change, incidents, investigations, audits, corrective actions, or related credentials.