Microsoft 365 System Administrator

The U.S. Committee for Refugees and Immigrants (USCRI) is seeking a motivated and service-oriented Microsoft 365 Administrator to join our Management Information Systems (MIS) team at our Arlington, Virginia Office.

This position is responsible for supporting Microsoft 365 cloud services, managing employee computers and mobile devices through Microsoft Intune, providing Level 2 technical support, and assisting with the administration of USCRI’s cloud and IT infrastructure. The position also provides hands-on support for conference room technology, online meetings, and audiovisual equipment.

The ideal candidate will have at least 2 years of hands-on experience with Microsoft 365, Microsoft Entra ID, Intune, Windows systems, and general IT administration. The position will work closely with the Senior Cloud Systems Administrator to ensure secure, reliable, and efficient technology services across USCRI’s headquarters, field offices, and remote workforce.

This is a fully on-site position responsible for providing Level 2 technical support, configuring and deploying employee computers, managing IT equipment and inventory, and supporting Microsoft 365 and endpoint administration.

The IT Systems Administrator will report to the Director of MIS and work closely with the Senior Cloud Systems Administrator to maintain reliable and secure technology services for USCRI employees across headquarters, field offices, and remote locations., MICROSOFT 365 AND ENDPOINT ADMINISTRATION

• Administer Microsoft 365 user accounts, licenses, and access permissions.
• Support Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Entra ID.
• Configure and manage Windows and mobile devices using Microsoft Intune MDM.
• Manage endpoint security settings, Microsoft Defender, multifactor authentication (MFA), and Conditional Access policies.
• Assist with MFA, endpoint compliance, and Microsoft Defender security configurations.
• Support software installation, patching, and device troubleshooting.

IT SUPPORT AND USER SERVICES

• Provide Level 2 technical support for hardware, software, Microsoft 365, and network connectivity issues.
• Manage and resolve IT support tickets in a timely manner.
• Provide on-site technical assistance at headquarters and remote support to field offices.
• Troubleshoot Windows computers, printers, mobile devices, and office technology.
• Provide technical support for Microsoft Teams & Zoom meetings and webinars.
• Maintain and troubleshoot conference room audiovisual equipment, including displays, cameras, microphones, speakers, and related peripherals.

COMPUTER DEPLOYMENT AND ASSET MANAGEMENT

• Purchase, receive, configure, and deploy laptops, desktops, and IT equipment.
• Prepare computers and user accounts for new hires and interns.
• Coordinate equipment collection and access changes during employee offboarding.
• Maintain IT asset inventory, warranty records, and equipment assignments.
• Support equipment replacement, maintenance, and secure disposal.

SYSTEMS, NETWORK, AND SECURITY SUPPORT

• Assist with routine monitoring and maintenance of IT infrastructure.
• Troubleshoot Wi-Fi, VPN, and basic network connectivity issues.
• Support Cisco Meraki networking equipment and office IT systems.
• Assist with security policy implementation, system updates, and documentation.
• Escalate complex infrastructure and cybersecurity issues to the Senior Cloud Systems Administrator.

• Bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.
• At least 2 years of working experience in IT support, Microsoft 365 administration, and/or systems administration.
• Experience configuring and deploying computers.
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
• Strong troubleshooting, communication, and customer service skills.
• Ability to work independently and collaboratively in a small IT team.
• Ability to work full-time on-site at USCRI’s Arlington headquarters., * Experience with Microsoft Azure and Microsoft Defender.
• Familiarity with Cisco Meraki and Umbrella.
• Basic PowerShell scripting skills.
• Ability to develop and manage automated workflows using Power Automate to improve operational efficiency is a big plus
• Microsoft certifications (MS-900, MD-102, AZ-900).

U.S. Committee for Refugees and Immigrants (USCRI) is a non-governmental, not-for-profit international organization with a mission to protect the rights and address the needs of persons in migration by advancing fair and humane public policy, facilitating and providing direct professional services, and promoting the full participation of migrants in community life. For over 110 years, we have shaped history with the belief that immigrants strengthen our communities, economy, and social fabric through freedom, hard work, and family unity. To learn more about our work, please go to our official website at www.refugees.org.