Network Operations Engineer

Our Tier 2 NOC Engineer is responsible for advanced troubleshooting, fault isolation, incident escalation, and network optimization within a globally distributed data center network. This role requires deep expertise in network infrastructure, routing, switching, troubleshooting, and operational support., The Tier 2 Engineer serves as the primary escalation point for Tier 1 engineers, taking ownership of complex cases and driving them to resolution. This position also contributes to process improvements, automation, and monitoring system enhancements to optimize network operations.

• Strong analytical skills, problem-solving mindset, and ability to work autonomously. \n

• Excellent communication and documentation skills for incident tracking and resolution. \n

• Proven ability to work in a fast-paced, mission-critical environment. \n

• Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues. \n, * 5+ years of network operations experience, with a focus on IP and or Optical networks. Work experience can be substituted for a degree.

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• Operate and troubleshoot a globally based Data Center network, including routing and switching devices. \n

• Perform fault isolation and resolution, diagnosing Layer 1-3 network issues. \n

• Take ownership of escalated cases from Tier 1 engineers, ensuring a successful resolution. \n

• Manage and escalate critical events, communicating clearly and concisely with stakeholders. \n

• Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling. \n

• Detect and diagnose various error/failure conditions across an array of network device types. \n

• Provide hands-on support for network incidents, collaborating with engineering teams when required. \n

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Incident Response & Escalation Support

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• Provide Tier 2 support for all Data Center Network Repair issues, assisting Tier 1 engineers with advanced troubleshooting. \n

• Serve as the escalation point-of-contact during business hours, handling troubleshooting, tooling, and process issues. \n

• Coordinate with DC facilities teams on maintenance activities impacting network infrastructure. \n

• Own incident response processes, including escalations to higher-level support teams when necessary. \n

• Rapidly respond to major network incidents, supporting SEV initiation and resolution processes. \n

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Network Monitoring & Optimization

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• Monitor the DC network infrastructure ticket queues, ensuring timely and accurate responses to alerts. \n

• Track and document incident resolution steps, maintaining accurate logs in ticketing systems. \n

• Proactively identify and resolve network performance issues, optimizing existing configurations. \n

• Develop and maintain network change documentation, including VLAN, subnet, and DNS modifications. \n

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Automation & Continuous Improvement

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• Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements. \n

• Identify areas for automation to improve efficiency. \n

• Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs. \n

• Support network optimization efforts, participating in capacity planning and scaling initiatives. \n

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Process & Asset Management

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• Document and optimize operational processes and procedures, ensuring alignment with best practices. \n

• Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements. \n

• Ensure accurate inventory and documentation in collaboration with audit and asset management teams. \n

• Monitor tickets for adherence to SLAs, ensuring prompt issue resolution. \n

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Required Qualifications & Skills

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Technical Skills

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• Expertise in Data Center networking, including rack installations, routers, switches, VLANs, and routing protocols (BGP, OSPF, MPLS, etc.). \n

• Strong experience troubleshooting Layer 1-3 network issues in a large-scale production environment. \n

• Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar). \n

• Advanced knowledge of troubleshooting IP transport/transmission networks and transceivers. \n

• Experience capturing and analyzing network traffic for troubleshooting. \n

• Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent). \n

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Soft Skills & Work Ethic