IT Helpdesk Technician III

One of Insight Global’s customers is looking for an IT Helpdesk Technician III to serve as the primary onsite IT resource for their Eden Prairie facility. This person will play a key role in supporting a newly established office and R&D environment, helping with everything from workstation deployments and office setup to ongoing end-user support. The technician will provide white-glove support to employees and executive leadership, troubleshoot hardware, software, networking, and Microsoft 365 issues, and manage users and devices through Intune and Entra ID. They will also partner closely with the centralized IT team to support conference room technology, network equipment, onboarding efforts, vendor coordination, and overall site technology operations. This is an excellent opportunity for someone who enjoys working independently, takes ownership of their environment, and thrives in a customer-facing support role. This is a 6-month contract to hire opportunity and will be onsite 5 days a week in Eden Prairie, MN.

5+ years of corporate help desk, desktop support, or end-user support experience Strong experience supporting Windows devices and Microsoft 365 applications Hands-on experience with Microsoft Intune, Autopilot, and Entra ID Experience managing user accounts, access, and group memberships within Active Directory and Microsoft 365 Strong hardware, software, application, and connectivity troubleshooting skills Experience supporting conference rooms, audio/video equipment, and collaboration tools Working knowledge of networking fundamentals, including TCP/IP, Wi-Fi, VLANs, and general connectivity troubleshooting Experience with IT ticketing systems and working within established SLAs Excellent verbal and written communication skills with a white-glove customer service approach Experience providing technical support to executives or other senior leadership Ability to work independently as the primary onsite IT resource Ability to lift and carry IT equipment weighing up to 50 pounds and use a ladder when needed Comfortable working onsite five days per week in Eden Prairie MacOS support experience Cisco/networking experience Experience supporting Teams Rooms, conference room AV, or collaboration technology Familiarity with HIPAA or other regulated environments Experience supporting medical device, healthcare, or life sciences organizations Relevant certifications such as CompTIA A+, Network+, ITIL, or Microsoft certifications