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Oracle Fusion Service Cloud Consultant

VDart, Inc.
Dallas, TX, United States
18 days ago
Apply on www.dice.com
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
www.dice.com

Tech stack

Agile Methodology Data Analysis Cloud Computing Data Migration Groovy Knowledge Management Cloud Services Oracle Fusion Middleware Web Services Scripting Agentic-AI Oracle Service Cloud
+2 more
Oracle Cloud Infrastructure Oracle CX Cloud

Requirements

  • Experience in Oracle Fusion Service Cloud.

  • Experience in Oracle Service Cloud.

  • Experience in Oracle Cloud - Analytics Cloud (OAC) - reporting.

  • Experience in Oracle CX Cloud including Fusion Service Cloud, Digital Customer Service, and related technologies.

  • Experience in architecture/design/detailing of processes and problem definition.

  • Knowledge and experience implementing Service Request Management, Knowledge Management, Digital Customer Service, and Omnichannel features with Fusion Service Cloud.

  • Understanding of business processes related to customer service, service entitlements/coverages, RMA and Depot Repair.

  • Skilled with Application and Page Composer, Groovy Scripting, Redwood UX and Visual Builder, data migration, reporting and analytics.

  • Knowledge of AI Agents and Webservices based integration.

  • Experience with Oracle Fusion Applications (Fusion Apps).

  • Experience in requirements gathering and solution design.

  • Experience with Oracle Cloud solution configuration, development, and deployment.

  • Experience collaborating with cross-functional teams including developers, analysts, and project managers.

  • Experience delivering high-quality solutions.

  • Experience guiding teams on project processes and deliverables.

  • Experience serving as a solution lead for Oracle CX Cloud implementations.

Preferred Skill and Experience

  • Experience with Foundational Agile Kanban.

  • Experience in greenfield implementations and working on projects with Agile methodology.

  • Good analytical and communication skills.

  • Should be able to build strong business partner interactions with client stakeholders.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.dice.com
Prepare application

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