IT Systems Support Specialist

The IT Systems Support Specialist is responsible for providing IT support at our Redding location and remote support for other Valor Oncology sites, including our Southern California location. This role supports end users and assists with the maintenance and monitoring of servers, desktop PCs, VoIP phones, printers, and related systems, with limited exposure to Citrix and networking environments.

This is a full-time position that reports directly to the Chief Operating Officer (COO) and works under the day-to-day technical guidance of the Manager of IT Operations. Occasional evening or weekend availability, participation in an on-call rotation, and periodic travel to Southern California sites may be required during projects or implementations.

Essential Work Functions

• Provide desktop and end-user technical support
• Assist in deployment, maintenance, and monitoring of servers
• Assist with Active Directory administration and user management
• Perform general Windows Server administration tasks
• Support clinic systems, including but not limited to:
• Monitoring core systems (servers, third-party applications, email, and network equipment)
• Supporting existing VoIP infrastructure
• Monitoring Veeam backups
• Monitoring VMware environments
• Supporting Windows-based workstation environments
• Supporting Microsoft Office 365
• Provide remote IT support to Southern California locations
• Travel occasionally for site support, projects, or implementations
• Collaborate with leadership and IT management to maintain system reliability and security

• Minimum 2 years of verifiable experience in junior systems, PC, or network administration, or equivalent IT experience with similar responsibilities
• Healthcare or medical IT experience is a plus but not required
• Degree in Information Technology, Computer Science, or related field preferred but not required
• Familiarity with IT ticketing systems
• Basic understanding of networking concepts, including VPN, DHCP, DNS, IPv4, IP subnets, routing, switching, and firewalls
• Proficiency with Windows operating systems and desktop PCs
• Experience with Active Directory
• Experience with Microsoft 365
• Strong analytical and troubleshooting skills
• Ability to communicate clearly and professionally, both verbally and in writing
• Commitment to a solution-focused, customer service-oriented approach, * Bending and stooping
• Climbing stairs or ladders
• Moderate lifting and carrying (15-44 pounds)
• Mobility between office locations
• Reaching above shoulder height
• Sustained use of hands, wrists, and upper body
• Prolonged sitting, standing, and walking
• Visual ability to read computer screens and detect color coding
• Hearing ability to detect equipment operation and alerts

This position is eligible for a comprehensive benefits package, which includes:

• Medical, Dental, and Vision insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Legal Assistance benefits
• 401(k) retirement plan with employer matching
• Additional ancillary benefits