Network and Systems Administrator

LAUKOA is seeking an experienced Network and Systems Administrator to serve as the primary on-site IT professional supporting the National Coast Guard Museum. This position supports enterprise networks, wireless infrastructure, Windows and macOS systems, visitor technology, and digital museum operations.

The administrator will work with museum personnel, Coast Guard Academy Information Services, AV and exhibit specialists, and technology vendors to maintain reliable services within Government-approved architecture, cybersecurity policies, and support procedures. Responsibilities

• Monitor, maintain, and troubleshoot network connectivity, enterprise switching, wireless services, VLANs, network segmentation, and visitor Wi-Fi.
• Administer Windows and macOS systems, endpoint devices, software applications, and SaaS platforms. Perform approved installations, configuration changes, updates, and patching.
• Support endpoint security, vulnerability remediation, access controls, security reporting, backups, and restoration activities.
• Process authorized account and permission requests, including onboarding and offboarding, within delegated access authority.
• Serve as the technical liaison for digital signage, media servers, interactive displays, kiosks, exhibit technologies, and content delivery platforms.
• Coordinate diagnostics, testing, deployment, maintenance, and replacement activities with AV staff, exhibit personnel, vendors, and Government-designated IT organizations.
• Provide event and presentation technology support, including network connectivity, streaming services, and related systems.
• Maintain technology inventories, asset records, support documentation, and lifecycle replacement plans. Identify operational risks and recommend upgrades and modernization activities.

• At least eight years of progressively responsible experience supporting enterprise networks, wireless infrastructure, information systems, endpoint devices, and operational technologies.
• Current CompTIA Network+ certification.
• Experience with enterprise switching and wireless networks, VLAN implementation and troubleshooting, public or guest Wi-Fi, network performance monitoring, TCP/IP, structured cabling, and fiber infrastructure.
• Experience administering both Windows and macOS, including software deployment, patch management, endpoint security, SaaS applications, backup and recovery, and technology asset management.
• Experience supporting digital signage, media systems, interactive displays, kiosks, content delivery platforms, and theater or event-support technologies.
• Knowledge of NIST cybersecurity principles, vulnerability remediation, access controls, incident response, security reporting, and secure operating practices.
• Ability to coordinate technical incidents and changes with enterprise IT organizations, vendors, and other support providers., * Bachelor’s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field. Professional experience and certifications may be considered in place of the preferred degree.
• CompTIA Security+, Certified Wireless Network Administrator (CWNA), or other relevant networking, virtualization, cloud, AV, or exhibit-technology certifications.
• Experience supporting museums, educational institutions, public attractions, Government facilities, or similar public-facing environments.
• Familiarity with digital asset management, archival or collections databases, integrated AV systems, and disaster recovery methods.
• Ability to explain technical procedures and train nontechnical staff and volunteers.

LAUKOA offers a best-in-class benefits program including medical, dental, and vision insurance; a 401(k) program with employer match; paid vacation and sick leave; employer-paid basic life and AD&D insurance; an Employee Assistance Program; and a flexible work environment. Additionally, employees can choose from several voluntary benefits including critical illness coverage; accident insurance; identity theft coverage; pet insurance, and more.