IT Project Mgr Sr

The Senior IT Project Manager leads the day-to-day delivery of critical customer experience systems initiatives, specifically focusing on the migration of platform systems and contact center reporting. This role establishes integrated planning, scheduling, risk management, and vendor coordination across multi-team delivery environments. The selected professional ensures complex project waves and cutovers are completed successfully with minimal disruption to operations and services., * Build and manage integrated migration plans, including scope, milestones, dependencies, resources, and budgets across technical and delivery teams.

• Plan migration waves and system cutovers around operational volume commitments and service levels.
• Lead risk, issue, change, and decision management, escalating concerns promptly when schedule, scope, or quality is at risk.
• Coordinate requirements, system builds, testing, and operational readiness activities to maintain alignment across multiple departments.
• Track partner deliverables, milestones, and acceptance criteria in collaboration with business leads.
• Plan and track the migration of reports and dashboards, coordinating reporting cutovers and legacy system retirement.
• Facilitate project governance, working sessions, and status reporting for leadership and stakeholders.
• Support planning, sequencing, and estimation for future technology roadmaps and portfolio initiatives.

Education: Bachelor’s degree in information systems, business, engineering, or a related field, or an equivalent combination of education and experience.

Experience: Eight or more years of IT project management experience, including leading large, multi-team technology implementations.

Technical Skills: Experience delivering contact center technology projects, including routing, IVR, telephony, or reporting. Proven experience managing third-party vendors and systems integrators, and planning platform migrations or cutovers with minimal operational disruption.

Preferred Qualifications

• Experience delivering cloud-based contact center migrations.
• Experience with analytics, automation, or self-service initiatives.
• Experience operating within a regulated industry, preferably utility or energy.
• Relevant professional certification such as PMP, PgMP, Agile, or SAFe.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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