Field Solutions Specialist - West

The Roche Support Network is dedicated to providing exceptional support to customers. As a Field Solutions Specialist (FSS) within the Roche Support Network, you serve as the regional automation applications expert responsible for supporting customers throughout the operational lifecycle of Roche automation solutions. As a Field Solutions Specialist, you will:

• serve as the primary regional workflow, application, and automation expert for Roche automation systems, building trusted advisor relationships with laboratory leadership.
• provide consultative guidance regarding workflow, specimen flow, operational efficiency, middleware integration, and application utilization to maximize existing customer automation investments.
• perform workflow assessments, recommend operational improvements, and lead customer workflow optimization activities following implementation.
• support the standardization of workflow best practices across assigned accounts.
• assume primary post-go-live workflow ownership following implementation and Hypercare, providing ongoing consultation and primary support for standard cobas 8100 and non-complex RDA systems.
• coordinate follow-up visits, workflow reviews, optimization activities, and operational health assessments.
• partner closely with cross-functional teams (ISAs, FAS, FES, AICs, FSIRs, DSEs, Sales, RSS, Consulting, and Digital) to coordinate regional automation support activities.
• maintain advanced knowledge of automation software functionality and distinguish workflow, software, hardware, and infrastructure issues for appropriate routing.
• support implementation teams during planning, workflow validation, readiness assessments, customer education, and transition to long-term operational ownership.
• resolve post-go-live workflow and application issues within the region, identifying technical risks before they impact customer operations and escalating when necessary.
• coach FAS personnel on automation workflow fundamentals and partner effectively with key stakeholders to improve workflow and hardware coordination.
• contribute to regional automation competency development through coaching and mentoring to build regional field capability.
• This is a field-based role - the territory is within the Southwest region (HI, SD, AZ, NM, TX, AS, OK)
• Travel: 50-75% travel across the Southwest region.
• Ideal candidate should reside in Phoenix or Austin/Dallas, preferably within 40 miles of a major airport

• Bachelor’s degree in Medical Technology, Information Technology, Computer Science, Chemistry, Biology or Clinical Laboratory or equivalent work experience.
• 3 years of experience implementing, and evaluating complex laboratory, IT products, medical diagnostic

Preferred Qualifications

• Demonstrated experience supporting Roche automation solutions or equivalent platforms and laboratory operations
• Experience supporting cobas 8100 and RDA solutions
• Implementation, field applications, or field support experience
• Strong understanding of laboratory workflow, automation operations, and customer consultation
• Strong communication and relationship-building skills
• Strong customer consultative skills, including advanced scientific knowledge, exceptional customer engagement, and the ability to foster strong customer relationships.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters., A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche., A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company’s policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.