Software Engineering SMTS

• Own day-to-day administration, configuration, and monitoring of Mulesoft integrations.
• Deploy, configure, manage, and maintain Mule applications across CloudHub 2.0, Runtime Fabric, or as applicable.
• Manage application properties, environment variables, secrets, certificates, and runtime configurations.
• Perform application restarts, upgrades, scaling, and configuration changes.
• Ensure appropriate segregation of duties and governance across environments.

AI Automation & Workflow

• Demonstrate experience through AI/agentic workflow transformation, including redesigning processes to incorporate AI agents alongside human support engineers.
• Identify opportunities to automate manual business processes and improve operational efficiency.
• Monitor existing automations and troubleshoot failures or performance issues.

Integration Monitoring & Production Support

• Monitor MuleSoft integrations and proactively identify failures, performance issues, and availability problems.
• Analyze application logs, alerts, metrics, and transaction failures.
• Troubleshoot integration issues and coordinate with MuleSoft developers, application teams, and infrastructure teams for resolution.
• Perform root-cause analysis and implement preventive measures.

Release & Change Management

• Manage sandbox environments, testing, UAT, deployments, and production releases.
• Coordinate with developers, QA, integration teams, and business stakeholders for major changes.
• Maintain appropriate documentation for configurations and business processes.

Software Engineer is responsible for administering and managing the MuleSoft integrations across Finance systems landscape to support our mission critical business processes. The role will be the primary process expert in their service area and will work in collaboration with developers, business stakeholders, and other technology teams in support of Salesforce end to end business processes. Daily activities will include, but are not limited to, enterprise application support, resolving technical and functional system issues, performing trend analysis and identifying enhancements to reduce support requests, and collaborating with development teams to implement new and enhanced functionality. The successful candidate must be agile and able to support multiple priorities., * 8+ years of implementation or administration experience in Mulesoft Anypoint Technologies.

• Expert knowledge of Anypoint Platform, Runtime Manager, CloudHub/CloudHub 2.0, API Manager, Exchange, Mule runtime, monitoring/log analysis, CI/CD, API security, certificates/TLS, OAuth
• Good understanding of SOA and integration patterns
• Support connectivity between MuleSoft and enterprise systems such as Salesforce, Workday, SAP Concur, Coupa, databases, REST/SOAP services, SFTP, and messaging platforms.
• Manage integration-related incidents, problems, and change requests.
• Demonstrates a willingness to experiment with new ideas, tools and practices
• Proficiency in verbal and written communication

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.