IT Support Specialist

Insight Global is seeking to hire an IT Support Specialist splitting time between Frederick, MD and Columbia, MD supporting a global technology company. This individual will provide Level 1+ onsite and remote support to users across the U.S. and Canada, with a primary focus on the Frederick office. Responsibilities include troubleshooting hardware and software issues, configuring workstations, and resolving problems related to Windows OS, Microsoft 365, Teams, and iOS devices. The role also involves managing support tickets, maintaining inventory, and occasionally working off-hours based on business needs. Candidates should have at least 2 years of IT support experience, strong customer service skills, and familiarity with ticketing systems such as ServiceNow. A technical degree or equivalent experience is required. This is a great opportunity to join a dynamic global IT team and grow within a fast-paced, collaborative environment.

• 3-5+ years of hands-on IT support experience o Troubleshooting hardware/software issues across desktops, laptops, and iOS devices
• Proficient in Microsoft Technologies
• Experience with ticketing systems, such as ServiceNow
• Familiar with networking concepts (IPv4, DNS, DHCP, OSI model)
• Experience supporting multiple or global locations
• A+ or MCP certification
• Experience with Rack & Stack, hardware/software installations