People Solutions Specialist

The People Solutions Specialist (PSS) collaborates with various departments including but not limited to: Payroll, Operations (service categories, States, Supervisors, Managers, Employees, etc.,) Human Resources: People & Culture (P&C), Talent Acquisition, Benefits, etc., and cross-departmentally to ensure we are elevating the employee experience. The PSS provides a range of support to include but not limited to administrative support, data-entry and reporting, and ensures effective and consistent delivery of HR services for the assigned operational and People & Culture (P&C) team., * Engages internal (HR/TA and others) and external partners with a positive and can-do approach.

• Delivers exceptional customer service to Clarvida Staff and prospective New Hires.

• Builds and maintains effective working relationships by ensuring exceptional customer service, proactively addressing concerns, and identifying opportunities for additional solutions.
• Champions Clarvida’s Core Values of Compassion, Accountability, Advocacy, Inclusion and Resilience.
• Ensures effective interpersonal communication (written and verbal). Adheres to guidance and directive from their supervisor regarding projects, deadlines and follow-up.
• Ensures accuracy and reviews work product in a timely manner to address any errors and omissions. Provide feedback in a professional and courteous manner in collaboration with Operations staff to arrive at solutions while successfully handling position responsibilities effectively and efficiently.
• Supports operational leaders, in a timely, respective, and solutions-oriented approach.
• Creates and maintains personnel records in Human Resources systems. Reviews documentation to ensure proper policy application and regulatory compliance in order to maintain accuracy of personnel records.
• Creates and maintains change reports to ensure accuracy and confirm application of the E-PAR process for transfers, terminations, exceptions to pay, promotions, demotions and status changes. Review completed transactions to ensure entries are correct and comply with appropriate policies.
• Ensures timely review and approval of Clarvida staff updates such as: direct deposit, name change, address change and tax changes.

* Collaborates with colleagues and departmental leaders to review and resolve discrepancies. * Runs standard reports for Operations to provide general employee information such as Payroll Department Number, Job Title, Location, Salary, Clearance Status, and FLSA Status. * Assisting personnel with various tasks related to Human Resources, Jobvite, and/or Payroll systems, e.g., employee and manager self-service, E-PAR, password resets and Jobvite Onboarding processes. Provides specific training as necessary. * Serves as subject matter experts on projects and new system development and implementations including testing, enhancement recommendations, and training as needed for new users. * Coordinates with the People and Culture team for the release of all personnel information, i.e., subpoenas, employment verification, state board, lawyer requests, etc. Interacts with appropriate system departments to ensure requested information is accurate and appropriate for release. * Track and report licensures and education in various Human Resources systems, e.g., Provider Trust (Passport), Samba, Vendor Proof and ADP. * Initiates and conducts a general review of background check results from various vendors for new and existing personnel. Forward any results outside of the policy and procedure standard for employee position to the appropriate People and Culture Partner for review. * Ensures operational compliance with applicable Federal and State laws and regulations when pertaining to PSS member tasks. * This position requires interdepartmental support and communication with IT, Payroll, Operations, Benefits, Finance and various other departments inside and outside of the Organization. * Actively participates in team meetings, discussions, 1:1s, and evaluations. Interacts with Operations via email, phone, zoom, and jabber in order to support and maintain positive relationships to fulfill business needs., * Clarvida is an Equal Opportunity Employer, the physical demands described herein are representative of those that may be required of an employee to effectively perform the essential functions of this position. Reasonable accommodation may be considered to enable individuals to perform the essential functions.

• While performing the duties of this position, an employee may be required to stand, walk; sit; range of motion of full mobility and use of hands to fingers, handle, or feel; and speak/talk, write/type or listen/hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

WORK ENVIRONMENT

• Clarvida is an Equal Opportunity Employer, the work environment described herein is representative of those that may be required of an employee to effectively perform the essential functions of this position. Reasonable accommodation may be considered to enable individuals to perform the essential functions.
• Office Setting and/or Office Location, to include but not limited to Home Office, Satellite Office, the noise level in the work environment is usually moderate.

• Associate’s degree or equivalent, * Three or more years of experience in Human Resources Information Systems, or other HR related role, * Valid driver’s license
• APHR (preferred)
• HRIS (preferred)

KNOWLEDGE, SKILLS AND ABILITIES

• Communication Skills: Proven ability to enact effective interpersonal communication skills (verbal/written). Ability to read, write, analyze and interpret complex documents and build effective presentations.

• Attention to Detail: Proven ability to effectively draft, proofread, update reports, documents, data-entry etc., consistently and accurately.
• Interpersonal Skills: Proven ability to enact effective interpersonal relations skills with (internal/external) stakeholders. Delivers effective and consistent customer service. Effectively and proactively collaborates with colleagues and supervisors.
• Critical/Strategic Thinking: Proven ability to assess and resolve practical challenges and foster practical solutions.
• Project Management Skills: Proven ability to effectively organize, manage, and lead projects to ensure timely delivery.
• Technical Skills: Working knowledge of Human Resource Information Systems (ADP, Jobvite, Passport, etc.,) to include but not limited to: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, etc.,)

Full-time Employees: Paid vacation days (increase with tenure) Separate sick leave that rolls over annually Up to 10 paid holidays (varies by region) Medical, dental, and vision insurance options 401(k) Employee Assistance Program (EAP) Perks @ Clarvida - discounts on shopping, travel, Verizon, and entertainment Mileage reimbursement (if applicable) Cellphone stipend (if applicable)