Network Monitor

Insight Global is seeking a qualified Network Monitor to support a federal client at Langley AFB, VA. This individual will provide Tier 1 network monitoring, operational support, and help desk services across a global enterprise environment.

Their day-to-day responsibilities will include, but are not limited to:

• Monitoring network infrastructure and system health across a global enterprise
• Conducting fault management to detect, isolate, and resolve network anomalies
• Monitoring all network nodes for operational integrity
• Responding to trouble calls and operational incidents
• Creating, maintaining, and updating trouble tickets and operational logs
• Investigating error logs and troubleshooting network issues
• Escalating incidents to appropriate engineering teams when necessary
• Supporting network troubleshooting and trend analysis through monitoring tools
• Assisting with network planning, engineering, and operational support activities
• Developing quarterly metrics and workload reports for leadership
• Supporting 24/7 operations through shift-based coverage

• Active TS/SCI Clearance
• Minimum of 3 years of Network Operations experience
• Current CompTIA Security+ Certification (IAT Level II)
• Experience working in Network Operations Centers (NOC) or enterprise network environments
• Experience utilizing network monitoring and troubleshooting tools
• Strong troubleshooting and incident response capabilities
• Willingness to support shift work and 24/7 operational environments
• Strong communication and documentation skills

Nice to Have

• Cisco CCNA
• Experience supporting DoD or federal network environments
• Experience with enterprise monitoring platforms
• Familiarity with network performance metrics and trend analysis
• Experience creating operational reports and executive-level status updates

Pay: $30/hr - $33/hr

Exact compensation may vary based on skills, experience, education, and other factors.

Benefits: Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401(k) retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and other paid time off benefits as provided by applicable law.