Solutions Engineer

Working across commercial, technical and product teams, you’ll help prospective and existing customers understand the value of the company’s solutions, support successful implementations and contribute to the ongoing development of its products.

The role

You’ll take ownership of the technical engagement throughout the customer journey, from initial discovery and product demonstrations through to technical validation, deployment guidance and ongoing enablement.

You’ll work closely with internal engineering and product teams, ensuring customer requirements are understood and that feedback helps shape future product development.

Key responsibilities

• Lead technical discussions and act as a trusted technical adviser to customers.
• Support commercial opportunities through product demonstrations, solution design and technical consultation.
• Coordinate proof-of-concept projects, product evaluations and technical validation exercises.
• Translate customer requirements into practical technical solutions.
• Collaborate with product and engineering teams to communicate customer insights and influence future improvements.
• Develop technical knowledge across the product portfolio and help customers maximise its value.
• Support the enablement of external partners and contribute to the wider go-to-market strategy.
• Identify opportunities for account growth and work with commercial teams to progress them.

• Experience in a customer-facing technical role, such as Solutions Engineering, Sales Engineering or Technical Consulting.
• Strong knowledge of enterprise IT environments and modern software infrastructure.
• An understanding of information security, risk management and secure system design.
• Practical experience deploying, configuring and troubleshooting enterprise software.
• Familiarity with public cloud platforms and cloud-based architectures.
• Experience with virtualised infrastructure, remote workspace solutions or comparable enterprise environments.
• Solid Linux administration and networking fundamentals, including connectivity and security controls.
• Understanding of modern application deployment and container technologies.
• Excellent communication skills, with the ability to explain complex technical concepts to different audiences.
• A commercial mindset and experience supporting revenue-generating activities.