Senior Dynamics 365 CRM Functional Consultant

Our client is seeking a Senior Dynamics 365 CRM Functional Consultant to lead functional workstreams and drive requirements from Client through production deployment. The role involves managing stakeholders, preparing functional documentation, and coordinating with onsite and offshore teams to ensure successful CRM delivery. The successful candidate will lead requirement-gathering workshops, understand business needs, and translate them into MS Dynamics 365 CRM functional requirements. The candidate will manage client and business stakeholders, acting as the key functional point of contact throughout the delivery lifecycle. Additional responsibilities include preparing and managing user stories, acceptance criteria, process flows, and functional documentation.

• Work closely with onsite and offshore development/testing teams, review development progress, clarify requirements, and ensure delivery aligns with business expectations.
• Lead and support UAT, defect resolution, solution validation, deployment, and coordinate functional risks, issues, and dependencies.
• Demonstrate strong knowledge of Microsoft Dynamics 365 CRM, particularly Sales and Customer Service.
• Utilize a solid understanding of Power Platform, including Power Apps and Power Automate.
• Apply experience working with CRM integrations, APIs, and data migration.
• Review development progress and coordinate effectively with development and testing teams.
• Provide strong stakeholder management, communication, presentation, and leadership skills.
• Leverage experience working in an onsite-offshore delivery model.
• Apply a strong understanding of Agile/Scrum methodology and end-to-end software delivery.
• Independently lead functional workstreams and drive requirements from Client through production deployment.

Bachelor’s degree in IT, Computer Science, Business Administration, or a related field. 10+ years of experience in Dynamics 365 CRM functional consulting, business analysis, or CRM delivery. Preferred:

• Microsoft Dynamics 365 / Power Platform certifications.
• Experience in large CRM transformation programs.
• Experience working directly with senior business stakeholders and Product Owners.