IT Network Administrator

· We are seeking a highly skilled and technically proficient NOC Technician to support Tier 1-2 network, systems, and cloud infrastructure operations in a mission-critical 24x7x365 environment. You will be responsible for the proactive monitoring, troubleshooting, and resolution of issues impacting a large-scale LAN/WAN architecture across over 100 county wide sites, including core IP networking, virtualization platforms, hybrid cloud environments (AWS, Azure, GCP), and SaaS integrations.

· This role includes hands-on support of routers, switches, firewalls, wireless infrastructure, and various connected devices. You will also manage escalations, execute standard changes, and contribute to documentation and continuous improvement., o Monitor enterprise infrastructure using tools such as SolarWinds, Cisco Catalyst Center, Cisco Client, Palo Alto Panorama, etc. o Triage and respond to system-generated alerts and logs across network, server, andcloud environments o Perform root cause analysis (RCA) and escalate to Tier 2/3 engineering teams as necessary

· Network & Systems Operations o Configure and support LAN/WAN connectivity for user devices (PCs, VOIP phones, printers, IoT, card readers, body-worn cameras) Troubleshoot and maintain DHCP reservations, DNS configurations, firewall rules, ACLs, and VLAN assignments o Maintain connectivity between internal systems, cloud resources, and remote users (VPN, NetMotion, Ipsec/SSL)

Security & Compliance o Block malicious IPs in real-time per InfoSec team guidance o Manage VPN access for county employees and third-party vendors o Support physical security infrastructure (cameras, intercoms) across 100 sites using Avigilon

· Field & Physical Layer Support o Perform cabling verification and troubleshooting for network patching o Use tools such as Fluke DTX testers to validate copper and fiber connections o Coordinate with low-voltage cabling vendors for installations and escalations

· Operational Management o Use TeamDynamix Service Management for ticket handling and workflow tracking o Maintain NOC SOPs, technical documentation, and operational runbooks o Participate in on-call rotations and after-hours emergency support

· Associate’s or Bachelor’s degree in IT, Computer Science, or equivalent hands-on experience · 2-4 years of experience in a NOC or enterprise IT operations environment · Familiarity with Cisco Enterprise Networks and Cisco Command Line · Familiarity with ITIL-based incidents, problems, and change management

Preferred Technical Skills

Networking · Deep understanding of TCP/IP, VLANs, ACLs, EIGRP, OSPF, NAT, and multicast · Configuration and troubleshooting of Cisco routers/switches: 2900, 3800, 3900 routers; 2900, 3500, 3700, 9200, 9300, 9500, IE2K/4K/5K series switches · Experience with Cisco Wireless LAN Controllers and wireless networks on a large scale · Familiarity with SNMP, NetFlow/sFlow, Wireshark/tcpdump · Experience with SD-WAN, MPLS, and VPN (IPSec/SSL) · Knowledge of Layer 1-4 troubleshooting and infrastructure design for 50 site environments