Application Manager PTC Windchill (Infra PLM Systems)

The Application Manager (AM) for PTC Windchill owns the end-to-end success of the Infra PLM platform at client. This role is responsible for driving Windchill configuration and operational excellence across both PLM (item/BOM/change control) and CAD/PDM collaboration (workspaces, check-in/out, CAD documents). The AM partners with cross-functional engineering/oncall teams, security/privacy/compliance, and PTC/vendor support to deliver a reliable, scalable, and compliant system that enables infrastructure product development and supply chain execution.

Responsibilities Product & process ownership (PLM PDM) Own Windchill functional outcomes across Infra PLM use cases: Item/part master data, BOM governance, lifecycle states, and change control workflows (ECR/ECO). CAD/PDM collaboration workflows: workspaces, check-in/check-out, versioning, and document governance. Run intake and prioritization for enhancements/defects; translate requirements into clear user stories and acceptance criteria. Define and track success metrics (adoption, cycle-time improvements, stability, backlog health) and use insights to drive roadmap improvements. Delivery execution and cross-functional coordination Deliver multiple small projects or a medium-sized project; coordinate a small cross-functional working group when needed. Lead UAT planning and readiness, ensure go/no-go decisions and rollout communications. Operations, incidents, and vendor escalation

Serve as the escalation point for production issues; drive triage, root-cause analysis, and stakeholder communications. Partner directly with PTC/vendor support for escalations; ensure high-quality case submissions and tracking to resolution. Maintain durable runbooks, knowledge base content, and training/enablement materials. Governance, access, and compliance Own Windchill role model (RBAC) and access governance processes (provisioning/deprovisioning, least privilege). Design and implement controls for the application and ensure required control activities/evidence are completed by policy. Hands-on technical operations (if in scope for this req) Support environment operations (DEV/TEST/PROD): release coordination, configuration drift checks, basic health checks, and upgrade readiness. Partner with engineering owners on upgrades/patching, monitoring/alerting, and operational tooling.

Experience owning or operating a vendor enterprise application end-to-end (PLM/ERP/SCM/PDM preferred), including configuration, UAT, rollout, and production support. Strong troubleshooting and incident management skills (log-based debugging mindset, RCA, stakeholder comms). Experience working directly with vendors on escalations and support management. Familiarity with access to governance concepts (RBAC, SSO fundamentals) and compliance/controls expectations for enterprise systems. Preferred Qualifications Direct experience with PTC Windchill PDMLink (change management, lifecycles, workflows, attributes, templates). CAD/PDM experience (Creo Windchill workspaces, check-in/out patterns, multi-user collaboration).

Experience supporting production systems across multiple environments and driving upgrade/release discipline. Experience defining KPIs/metrics and using data to improve operations and roadmap outcomes.