IT Infrastructure Supervisor

ABOUT THE ROLE: The IT Infrastructure Supervisor’s role is to manage staff and overall operations, ensuring the stable operation of the organization’s IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly server infrastructure, Software as a Service (SaaS) systems, network infrastructure, and telecommunications systems. The IT Infrastructure Supervisor will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion., Strategy & Planning

• Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.

• Help develop, implement, and maintain policies, procedures, and associated training plans for infrastructure team members and project management.

• Participate in the development of IT strategies in collaboration with the IT executive team.

• Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.

• Ensure changes are documented and change management processes are followed

• Fill in for IT Manager when needed

Acquisition & Deployment

• Manage vendors, outsourcers, and contractors to secure infrastructure-specific products and services. Oversee projects and vendors while work is in progress

• Assist with the planning and deployment of infrastructure security measures.

Operational Management

• Supervise and provide support for system administrators, desktop technicians, and service desk; conduct performance reviews and corrective action.

• Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including servers, backups, CCTV, cloud, security, wireless implementations, etc.

• Oversee projects and project portfolio.

• Define hardware and software standards in conjunction with system owners and stakeholders.

• Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.

• Establish and maintain regular written and in-person communications with the IT executives, decision-makers, stakeholders, department heads, and end users regarding changes and pertinent infrastructure activities.

• Practice IT asset management, including maintenance of component inventory and related documentation.

• Ensure quality user experiences for staff, residents, and partners.

• Provide Tier 4 customer support as needed, including monitoring the ticket queue and resolving incidents., Remote or Hybrid United States Expert/Leader Expert/Leader Artificial Intelligence * Big Data * Healthtech * Software * Biotech Own strategic client relationships across onboarding, adoption, renewals, and expansion. Lead business reviews, value realization plans, account strategies, and cross-functional delivery. Use usage and health metrics to improve retention, identify expansion opportunities, and build business cases. Partner with Sales on upsell opportunities and forecasting while developing executive-level client advocates and feeding customer insights into Product and leadership. Travel 30-40% across the USA. Top Skills: BioinformaticsGenomicsNgs WorkflowsSophia Ddm Cox Enterprises

Billing Specialist I

51 Minutes Ago Remote or Hybrid United States 17-25 Hourly Entry level 17-25 Hourly Entry level Artificial Intelligence * Automotive * Greentech * Information Technology * Machine Learning * Software * Cybersecurity Processes, codes, audits, and indexes service-provider invoices for fleet billing operations. Responsibilities include resolving invoice discrepancies, verifying approval limits, completing WACC requirements, processing rebills, performing VMRS coding and costing, managing purchase-order inquiries, and responding to overflow calls. The role requires accurate high-volume data entry, attention to detail, and communication with service providers and internal teams. Top Skills: TmcareVmrs Cox Enterprises

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What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

• Five years’ experience managing and delivering infrastructure design and operational excellence.
• Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.
• Minimum two years experience managing an infrastructure team.
• Hands-on experience in troubleshooting software and hardware.
• Knowledge of current best practices and standards, including Group Policy, Microsoft 365, Azure, backups, and desktop support.
• Certifications in ITIL, Project Management, Microsoft systems, cybersecurity preferred
• Public sector experience is a plus.

Anticipated Hiring Range: $90,320-$135,475. The final hiring salary will be determined based on the selected candidate’s qualifications, experience, internal equity, and other applicable considerations. In infrequent cases, exceptional candidates with qualifications that exceed the typical requirements may be considered for a salary above the anticipated hiring range., * Maintain a practice of continuous improvement.

ABOUT YOU: Includes things such as education or formal training, experience, work environment, physical activity requirements.

WHY YOU SHOULD WORK AT THE CITY OF WHEAT RIDGE:

• Company sponsored medical (United Health and Kaiser), dental, and vision plans
• Retirement
• Paid vacation, family leave, sick, and holiday time
• Bilingual incentive program
• Employer paid life insurance
• FSA/HSA
• EAP
• Positive, inclusive workplace
• Dedicated resources toward professional growth and developmen

Wheat Ridge was founded during the 1859 Gold Rush as a rest stop for miners and later named for its golden wheat fields. As unsuccessful miners turned to farming, the area thrived with orchards, vegetable fields, and later, greenhouses, earning the title “Carnation City.” Incorporated in 1969, Wheat Ridge now offers a central location with easy access to Denver and the Rocky Mountains. It operates as a home-rule city with a council-manager government, where the elected council sets policy, and the manager oversees daily operations and budgeting. We strive to create a welcoming environment for all staff, volunteers, and members of our community.