IT - Network Engineer II

Job Description Job Description: We are seeking a Network Engineer to support our client and perform LAN and Wi-Fi monitoring and support. This individual will be expected to work independently or semi-independently with a minimum of guidance or direction. This is an onsite position, located in Raleigh, NC. Currently allowing for hybrid work, reporting to the office 4 days a week. This hybrid schedule could change in the future.

Schedule is Monday Friday from 9 am to 6 pm ET with occasional on-call rotation and after-hours work.

Responsibilities include, but not limited to: “ Troubleshoot and resolve LAN and Wi-Fi connectivity issues, including, but not limited to, switches, routers, and cabling. “ Resolve Trouble tickets generated through ServiceNow “ Document troubleshooting steps and solutions for future reference. “ Assist Tier 1 support in diagnosing and resolving LAN-related problems. “ Provide Tier 2 support for LAN-related incidents and service requests escalated from Tier 1. “ Collaborate with Tier 3 LAN Engineers for complex issue resolution. “ Perform duties in support of the mission as directed by US Government Client Management. “ Typically performs all functional duties independently. “ Ability to manage multiple projects and meet deadlines and prioritize and manage your own workload.

o A minimum of 3-7 years’ relevant experience. o A degree from an accredited College/University in the applicable field of services is preferred. four additional years of relevant experience in lieu of a college degree is required. If the indiviual’s degree is not in the applicable field then four additional years of related experience is required.

” An Associate employee is responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions. “ Note: Special credentials (licenses and/or certifications) may be required at the Task Order level on a case-specific basis.

” Minimum of 3 years of applicable network experience and support. “ Proficiency in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol). “ Strong troubleshooting and analytical skills Layer 1 and 2 “ Understanding of LAN security standards and methodologies. “ Proven experience with LAN networking and other wireless solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, and Fortinet. “ Experience with ServiceNow or other ticketing systems “ Proficient with MS Office Suite, especially Excel and Teams “ Excellent communication skills, both written and verbal. “ Strong communication and interpersonal skills with a team mindset. “ Ability to work independently and thrive in a fast-paced, rapidly changing environment. “ Continuous learning and staying up to date with the latest trends, technologies, and industry developments in the LAN Engineering field. “ Preferred: Cisco or other applicable Networking Certifications “ Must be able to obtain a Position of Public Trust Clearance US Citizen or Permanent Resident (Green Card Holder) and must not have traveled outside the US for a combined total of 6 months or more in last 5 years. “ Must have resided in the US for the last 5 years.