Salesforce Administrator (SA 187)

We are seeking a skilled and detail-oriented Salesforce Administrator to join an established Salesforce development team. This individual will be responsible for maintaining, supporting, and enhancing an existing Salesforce/Force.com environment to ensure optimal performance, data integrity, and user satisfaction., * Manage all aspects of Salesforce user and license administration, including new user setup, deactivation, roles, profiles, permissions, and public groups.

• Provide ongoing Salesforce user support, troubleshoot issues, and manage support tickets.
• Gather and analyze business requirements from users and stakeholders to support system enhancements.
• Implement Salesforce configuration changes, including:
• Salesforce Flow and automation
• Lightning Experience Sites
• Approval Processes
• Custom fields and page layouts
• Record types and custom settings
• Dashboards and reports
• Manage Salesforce sandbox environments and support production updates and releases.
• Maintain and improve Salesforce data quality through data management, validation rules, and automation.
• Monitor Salesforce user adoption and identify opportunities to improve system utilization.
• Develop training materials and provide user training and ongoing support.
• Collaborate with development teams and business stakeholders to resolve technical and functional issues.
• Document system configurations, requirements, processes, and enhancements.
• Support additional Salesforce administration and platform improvement initiatives as needed.

Salesforce.com, Salesforce.com, Customer Satisfaction, Data Quality, Detail Oriented, Communication Skills, Problem Solving Skills, Analysis Skills, Team Player, Identify Issues, The ideal candidate will have a strong technical understanding of the Salesforce platform, excellent analytical and communication skills, and the ability to collaborate with business stakeholders to identify solutions, resolve issues, and improve system functionality., * 2+ years of hands-on Salesforce administration experience, including Salesforce Service Cloud.

• Salesforce Certified Administrator, with Trailhead badges and/or Superbadges.
• Strong understanding of Salesforce security and sharing settings, including:
• Roles and profiles
• Permission sets and access controls
• Organization-Wide Defaults (OWD)
• Sharing rules
• Experience managing Salesforce production updates and releases.
• Experience configuring Salesforce applications, workflows, and automation.
• Understanding of relational databases and data integration tools.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to gather business requirements and translate them into Salesforce solutions.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively with technical and business teams.

Preferred Qualifications

• Experience with Salesforce Marketing Cloud.
• Experience supporting Salesforce Call Center environments.
• Familiarity with Jira for ticket tracking and project management.
• Experience developing Salesforce reports, dashboards, and user training materials.
• Experience improving data quality and implementing process automation.
• Additional Salesforce Trailhead badges or Superbadges., The ideal candidate is a proactive, organized Salesforce professional who enjoys troubleshooting, improving processes, and supporting end users. They should be comfortable working with business stakeholders, managing competing priorities, and continuously developing their technical and functional Salesforce expertise.