Data Scientist (Agents)

We are seeking a Senior Data Scientist to develop and deploy AI-powered solutions that improve customer care operations and enhance customer experience. The ideal candidate will have strong hands-on experience in Natural Language Processing (NLP), machine learning, large language models (LLMs), and generative AI. The candidate will analyze call-center transcripts, chat conversations, and other text-based data to extract insights, build intelligent solutions, and improve operational efficiency. This role involves developing and evaluating AI/ML models, validating model outputs against ground-truth datasets, and collaborating with business stakeholders to deliver scalable, data-driven solutions.

• Must be local to Irving, TX or nearby area with DL copy
• LinkedIn with location (before 2022)
• Recent or recent second project must be at the current location, * NLP: Strong hands-on experience processing and analyzing text data, particularly call or chat transcripts.
• AI/ML: Practical experience building, training, testing, or evaluating machine learning models-not just prompting existing LLMs.
• LLMs and Generative AI: Experience working with language models and understanding their capabilities, limitations, and failure modes.
• Model Evaluation: Experience validating outputs against ground-truth datasets, measuring accuracy, and improving model performance.
• Technical Expertise: Strong analytical and problem-solving skills, with the ability to troubleshoot model behavior.
• Communication: Ability to collaborate with business stakeholders, gather feedback, and translate business requirements into effective AI solutions.

Important: NLP and hands-on AI/ML model development are the top priorities. Candidates with only basic LLM prompting experience will not be a strong fit. Candidates must be local to Irving, TX, available for onsite work, and able to attend an onsite interview.