Senior Production Support Engineer

The Senior Production Support Engineer will provide DevOps and L3 production support for critical fixed income electronic trading systems in a fast-paced capital markets environment. The role partners closely with front-office traders, algorithmic developers, infrastructure teams, and trading desks to maintain application performance, resilience, connectivity, and operational stability. Responsibilities

• Act as the primary escalation point for real-time L3 production incidents on the front-office trading floor.
• Resolve execution bugs and market-data streaming anomalies quickly to maximize trading uptime.
• Deploy, validate, and monitor production software releases using automated infrastructure pipelines.
• Maintain environment configuration integrity across multi-tier staging and live electronic trading environments.
• Diagnose and resolve networking, messaging, gateway, and protocol-level issues.
• Troubleshoot low-latency transaction routing, system interconnects, messaging layers, and trading connectivity.
• Design, build, and optimize monitoring, alerting, and operational dashboards.
• Develop enterprise-grade infrastructure scripts to automate health checks and failover recovery routines.
• Reduce manual operational overhead through automation and tooling improvements.
• Collaborate with algorithmic developers, core infrastructure teams, and trading desks on persistent root-cause analysis.
• Convert production incident findings into permanent platform engineering and reliability improvements.
• Support real-time application workflows and operational stability for fixed income trading systems.

• 4 7 years of dedicated production support or DevOps experience in a Fixed Income or Capital Markets electronic trading environment.
• Deep functional understanding of fixed income asset classes and associated order management workflows.
• Experience with OMS/EMS platforms and electronic trading workflows.
• Strong practical expertise in log analysis and system performance monitoring tools.
• Experience with automated deployment architectures and infrastructure pipelines.
• Ability to troubleshoot networking, messaging, protocols, low-latency transaction routing, system interconnects, and gateway operations.
• Experience supporting real-time production applications and market-data streaming workflows.
• Ability to design and maintain monitoring, alerting, dashboards, health checks, and failover recovery automation.
• Strong incident management and root-cause analysis capabilities.
• Excellent communication skills and the ability to coordinate with front-office business stakeholders in high-pressure situations.

Required Skills & Technologies Primary Skills

• VERMEG COLLINE
• Databases
• User Support
• SWIFT
• AcadiaSoft
• Tidal
• Unix/Linux Shell Scripting
• SQL
• ETL
• Disaster Recovery
• Incident Management
• Root Cause Analysis
• Change Management
• Identity Management
• Collateral Management
• Production Support
• Financial Services