Network Engineer

As a NOC Engineer, you will actively monitor networks, cloud environments, databases, and authentication systems; triage alerts; and execute swift escalation procedures to keep live robotaxi operations running smoothly. You will also work directly with our SRE team to turn what you observe on shift into lasting reliability improvements., * Continuous Monitoring: Provide proactive, 24x7 monitoring of the critical IT services, networks, and infrastructure supporting Client’s Operations from the Scottsdale operations center.

• Incident Triage & Response: Acknowledge, investigate, and triage system alerts.
• Act as the primary responder for incidents impacting live services.
• Escalation Management: Follow established operational procedures and escalation pathways to route complex issues to the appropriate specialized engineering teams.
• Service Health Tracking: Monitor the real-time health of cloud environments, databases, DNS, and authentication services required for continuous operations.
• Reliability Improvement: Participate in incident retrospective calls to provide feedback and recommendations to improve system reliability and reduce future outages.
• Reporting: Document incidents thoroughly and produce shift handoff reports and service status summaries.
• Escalation Calls: Participate in escalation calls to aid in troubleshooting, resolution, and root-causing of incidents.

• Experience: 5+ years in a NOC, SOC, TechOps, or similar structured operations environment, with a strong understanding of incident management lifecycles and SLAs.
• Infrastructure Monitoring: Proven experience monitoring enterprise networks, cloud infrastructure (AWS or GCP), and critical databases.
• Core Services: Strong understanding of TCP/IP, DNS, authentication services EntraID, OpenAuth, SSL/TLS and general networking.
• Tooling: Proficiency with modern monitoring and observability platforms (e.g., Grafana, Datadog, Kentik, Logic Monitor, or similar alert management systems).
• Communication: Excellent written and verbal communication skills, with the ability to convey critical technical issues clearly during high-pressure situations.
• Availability: Willing and able to work 100% on-site in Scottsdale, AZ on an assigned shift that includes at least one weekend day (Saturday or Sunday) every week, including holiday coverage as scheduled.