IT - University of South Carolina - Network Engineer - Project Lead - Telephony

Join the University of South Carolina as a Network Engineer - Project Lead - Telephony and play a vital role in shaping the future of enterprise communication systems. You will lead advanced telephony projects, ensure seamless operation of unified communications, and contribute directly to system stability during a period of organizational transformation. This position offers an engaging, collaborative environment with the opportunity to take ownership of telephony initiatives and grow your career as a technical leader., * Lead and execute operational and advanced administration for telephony and unified communications platforms

• Respond to move, add, change, and disconnect requests for enterprise communication services
• Maintain and update accurate 911 location information
• Provide advanced technical support and serve as the primary escalation point for telephony network systems
• Research, design, and implement enhancements to the enterprise telephony infrastructure, including hardware configuration, installation, and system upgrades
• Develop, document, and enforce standards, processes, and configurations; conduct quality assurance testing
• Collaborate with vendors for provisioning circuits and resolving outages
• Analyze and optimize vector routing, ARS routing tables, and call routing patterns
• Perform proactive system monitoring, advanced maintenance, and repairs to maximize uptime and reliability

Network Architecture/Engineering, Telephony, Network Architecture/Engineering, Telephony, Communication Systems, Unified Communications, Technical Leadership, Team Player, Operational Communications, Change Requests/Orders, * 2+ years supporting Avaya on-premises PBX systems

• 2+ years administering VoIP and unified communications platforms
• 2+ years with SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies
• 2+ years troubleshooting voice quality, carrier connectivity, call routing, and E911 services
• 2+ years supporting telecommunications infrastructure, including voice circuits, Session Border Controllers (SBCs), and PSTN integrations
• Bachelor’s degree or equivalent combination of education and relevant experience
• Must be a South Carolina resident or willing to relocate prior to start

Preferred Skills

• Experience developing telephony network standards and documentation
• Hands-on knowledge of enterprise unified communications migrations or upgrades
• Prior experience in higher education or large-scale enterprise environments, * Be a technical leader during a key organizational transition
• Opportunity for career growth and skill development in advanced telephony and unified communications
• Collaborative on-site work environment with direct impact on mission-critical systems
• Work with cutting-edge technologies and industry-leading vendors, Skills Required Qualifications2+ years of experience supporting Avaya on-premises PBX systems2+ years of experience administering VoIP and unified communications platforms2+ years of experience with SIP RTP QOS dial plans Call Routing and voice gateway technologies2+ years of experience troubleshooting voice quality issues carrier connectivity Call Routing and E911 services2+ years of experience supporting telecommunications infrastructure including voice circuits Session Border Controllers (SBCs) and PSTN integrationsBachelor’s degree or equivalent combination of education and relevant work experience