Helpdesk Level II

ConsultNet is seeking a Level 2 Help Desk Support Technician for our client, a rapidly growing aerospace technology organization. This role is responsible for providing hands-on technical support across engineering, manufacturing, and corporate environments. The ideal candidate will possess strong troubleshooting skills, experience supporting both Windows and macOS environments, and a customer-focused approach to solving technical challenges. This position requires a versatile IT professional capable of independently resolving issues, maintaining secure and reliable IT infrastructure, supporting identity and endpoint management systems, and contributing to process improvements within a highly regulated environment. Required Skills

• Provide Tier 1 and Tier 2 support for hardware, software, operating systems, applications, and connectivity issues.
• Configure, deploy, image, maintain, and troubleshoot Windows and macOS endpoints.
• Manage user account provisioning, onboarding, offboarding, permissions, and single sign-on access.
• Support identity and endpoint management platforms including Okta, Active Directory, Jamf, and ThreatLocker.
• Administer and troubleshoot enterprise collaboration and productivity platforms including Google Workspace, Microsoft 365 GCC High, Jira, Confluence, Slack, and Smartsheet.
• Troubleshoot networking issues related to Wi-Fi, VPN, DNS, DHCP, TCP/IP, and general connectivity.
• Support office networking equipment, conference room AV systems, printers, and physical access control technologies.
• Monitor endpoint security alerts and assist with incident response activities and escalations.
• Maintain IT asset inventories, procurement records, equipment deployment, and hardware lifecycle management.
• Create and maintain technical documentation, knowledge base articles, and standard operating procedures.
• Support IT security initiatives and compliance requirements, including ITAR and other government-related security standards.
• Develop scripts and automation for routine IT tasks using PowerShell, Bash, or Python.
• Participate in continuous improvement initiatives to enhance IT service delivery and operational efficiency.

Help Desk, Help Desk, Manufacturing, Microsoft Windows Operating System, Customer Relations, Aerospace and Defense, Identify Issues, Mac Operating System, Technical Support, Information Technology & Information Systems, * 2+ years of experience in Help Desk, Desktop Support, IT Support, or Systems Administration roles.

• Experience supporting both Windows and macOS environments.
• Working knowledge of identity and access management platforms, including Active Directory and Okta.
• Strong understanding of networking concepts including TCP/IP, DNS, DHCP, VLANs, VPNs, and wireless networking.
• Proven troubleshooting and problem-solving abilities.
• Strong documentation, communication, and customer service skills.
• Ability to work independently and effectively manage multiple priorities in a fast-paced environment.
• Must be eligible to satisfy applicable ITAR requirements.

Bonus Skills:

• Experience administering Jamf Pro and supporting enterprise macOS environments.
• Familiarity with security tools such as ThreatLocker, CrowdStrike, Zscaler, or equivalent endpoint protection platforms.
• Experience supporting Microsoft 365 GCC High and Google Workspace environments.
• Understanding of NIST 800-171, CMMC, ITAR, or related compliance frameworks.
• Scripting and automation experience using PowerShell, Python, or Bash.
• Prior experience supporting aerospace, defense, manufacturing, or other highly regulated industries.

Welcome to ConsultNet, a premier national provider of technology talent and solutions. Our expertise spans across project services, contract-to-hire, direct search, and managed services onshore, nearshore, and hybrid. For over 25 years, we have connected thousands of consultants with meaningful roles through a personal, communication-driven approach, partnering with a diverse client base to build high-performing teams and create lasting impact. Our comprehensive service offerings cover a wide range of technology and engineering positions across key markets nationwide. Learn more at www.consultnet.com .