Jr. Site Reliability Engineer (SRE)

• Monitor application performance, system health, availability, and infrastructure metrics.
• Assist in identifying, troubleshooting, and resolving production incidents.
• Support incident management, root cause analysis, and problem resolution.
• Work with development and operations teams to improve system reliability and performance.
• Configure and maintain monitoring, logging, and alerting tools.
• Assist with automation of routine operational tasks using scripting.
• Support CI/CD pipelines and application deployment processes.
• Help manage cloud infrastructure and environments.
• Perform basic system administration tasks in Linux environments.
• Participate in on-call support and follow established incident response procedures, as required.
• Maintain technical documentation, operational runbooks, and troubleshooting guides.
• Identify repetitive manual tasks and recommend opportunities for automation.
• Follow best practices for system security, backup, disaster recovery, and operational reliability.

We are looking for a motivated and detail-oriented Junior Site Reliability Engineer (SRE) to join our engineering team in Addison, TX. The ideal candidate will support the reliability, availability, performance, and scalability of applications and infrastructure. This role is suitable for someone with foundational knowledge of Linux, cloud platforms, scripting, monitoring, and troubleshooting who is eager to grow in Site Reliability Engineering and DevOps practices., * Basic knowledge of Site Reliability Engineering (SRE), DevOps, and IT operations.

• Familiarity with Linux/Unix operating systems and basic command-line troubleshooting.
• Basic scripting experience with Python, Bash, or Shell.
• Understanding of networking concepts such as DNS, TCP/IP, HTTP/HTTPS, and load balancing.
• Familiarity with monitoring and logging tools such as Grafana, Prometheus, Splunk, or ELK Stack.
• Basic understanding of cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP).
• Knowledge of Git and version control.
• Familiarity with CI/CD tools such as Jenkins, GitHub Actions, or GitLab CI/CD.
• Understanding of application troubleshooting, system performance, and incident management.
• Basic knowledge of containers such as Docker; Kubernetes exposure is a plus.

Preferred Qualifications

• Exposure to Infrastructure as Code (IaC) tools such as Terraform or Ansible.
• Familiarity with Service Level Indicators (SLIs), Service Level Objectives (SLOs), and Service Level Agreements (SLAs).
• Understanding of high availability, scalability, fault tolerance, and disaster recovery.
• Exposure to IT service management and ticketing tools such as ServiceNow or Jira.
• Basic knowledge of databases, SQL, and application server environments.
• Internship, academic project, or professional experience in DevOps, cloud operations, system administration, or production support.