Desktop Support ENG II

• Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively.

• Install, maintain, and troubleshoot all business applications effectively.

• Architect desktop application

• Architect wireless and network solutions

• Create printer mappings for clinical systems.

• Escalate errors to hardware and software manufacturers as necessary.

• Manage user errors and requests through the IT/Facilities help desk ticketing system.

• Document daily tasks and create user documentation as needed.

• Track company assets through inventory database timely and accurately.

• Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely.

• Maintain a high level of customer satisfaction.

• Maintain confidentiality.

• High school diploma/GED or equivalent working knowledge preferred., * 2 - 4 years of experience in the IT/Desktop Support field. Proficient with all Windows operating systems.

• Must have at least intermediate skills with Microsoft Office Professional Suite.

• Healthcare IT Experience is preferred.

KNOWLEDGE

• Knowledge of Microsoft Office software.

• Knowledge of how to operate and troubleshoot computer equipment.

• Knowledge of Telephony systems programming, documentation, and process creation.

• Knowledge of asset and time management skills to assist the department.

SKILLS

• Skill in organizing tasks/work orders.

• Skill in using customer service skills in dealing with frustrated users.

• Skill in problem-solving.

• Skill in maintaining a safe operating environment.

ABILITIES

• Ability to troubleshoot common desktop and user problems and develop resolution strategies.

• Ability to communicate effectively and in user-friendly terms verbally and in writing.

• Ability to be a team player with effective interpersonal skills.

• Ability to solve problems and work independently.

ENVIRONMENTAL WORKING CONDITIONS

• Normal office environment.

• Some travel within the community.

• Must reside in the servicing location

• 100% on-site location

PHYSICAL/MENTAL DEMANDS

• Requires sitting and standing associated with a normal office environment.

• Some bending and stretching are required.

• Manual dexterity using a calculator and computer keyboard

ORGANIZATIONAL REQUIREMENTS

• HOPCo Mission, Vision, and Values must be read and signed.