SAP BASIS Service Delivery Coordinator

• Service governance and coordination: The coordinator oversees SAP Basis services across production and non-production environments, aligns priorities with business needs, assigns work to appropriate specialists, reviews technical proposals and risks, and ensures delivery against agreed standards, timelines, and service levels.
• Cross-functional landscape management: The role connects Basis, functional consulting, infrastructure, database, network, security, integration, cloud, suppliers, and business stakeholders. It translates functional requirements into technical and operational needs, coordinates dependencies across SAP and connected platforms, and maintains current documentation, ownership, and escalation paths.
• Business-aware operations: The coordinator assesses how technical activities may affect time-sensitive processes and coordinates maintenance windows and changes accordingly.
• Incidents, changes, and resilience: Responsibilities include leading coordination of high-prio incidents, managing communications and escalations, driving root cause analysis, governing ITIL-based changes and releases, and coordinating upgrades, patching, go-lives, hypercare, capacity planning, high availability, disaster recovery, failover testing, and recovery actions.
• Integration and transformation oversight: The role governs business-critical interfaces, certificates, technical users, middleware, SAP BTP connectivity, network dependencies, and monitoring. It also coordinates S/4HANA conversions and migrations and transition into sustainable operations.
• Required profile and boundaries: Candidates need broad SAP technical awareness, ITIL-based service-management experience, P1 and P2 incident experience, supplier and stakeholder-management skills, and experience with complex or transformational SAP environments. Hands-on administration, configuration, database work, operating-system changes, SQL tracing, and specialist troubleshooting remain with technical teams and providers; success is measured through stable services, effective incident resolution, reliable integrations, successful releases, transparent risk management, knowledge transfer, and supplier accountability.

• SAP Authorization Expertise or ABAP: to complete the daily tasks either SAP Authorization expertise, BTP, ABAP or any other deep knowledge of another SAP Module (MM/SD/FICO) are needed to complete the profile., Top easyconsult·Wien

• Easy Apply
• Ab 80k €
• Hybrid
• Onsite
• Vollzeit

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• Easy Apply
• 90k - 90k €
• Hybrid
• Vollzeit

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SAP BASIS Service Delivery Coordinator

• University degree in Informatics and several years of experience, or extensive equivalent professional experience., * Excellent German and English communication skills. Czech is an asset.

• 52k - 70k €
• Hybrid
• Onsite

• Vollzeit *, + 75k - 95k €

• Hybrid
• Onsite
• Vollzeit
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