ServiceNow Solutions Architect - BCM/IRM

• Define and own the end-to-end ServiceNow solution architecture aligned with business and IT strategy.
• Architect and Design BCM Solutions: Lead the design and architecture of comprehensive BCM solutions on the ServiceNow platform, ensuring alignment with business objectives, industry best practices, and regulatory requirements.
• Lead BCM and IRM architecture aligned with continuity, resilience, risk, compliance, and regulatory needs.
• Configure BCM foundation data, including services, applications, locations, dependencies, teams, processes, risks, and related data structures.
• Design and support BCM plan management, including continuity, recovery, crisis, templates, scenarios, and approval workflows.
• Lead IRM architecture for risk, controls, issues, remediation, compliance mapping, policy alignment, and reporting.
• Implement BCM/IRM role-based access controls with proper segregation of duties, secure access, and governance alignment.
• Lead workshops to capture requirements, assess current state, define future state, and produce user stories, designs, and plans.
• Collaborate with stakeholders, product owners, IT, risk/compliance, BCM/IRM, developers, testers, and project leadership.
• Oversee ServiceNow configuration and design, including UI policies/actions, business rules, scripts, flows, integrations, notifications, dashboards, and reports.
• Support data migration into ServiceNow BCM/IRM while ensuring quality, integrity, and traceability. Deliver reports, dashboards, and analytics for BCM health, risk, compliance, issues, remediation, and leadership reporting.

• Skills: ServiceNow BCM Processes, SN Platform, BCM plan development, Data Migration, Crisis Management, IT Disaster Recovery, Business Unit Recovery, Dependencies, Risk Regsiters, Data Integrity & Accuracy, Stakeholder Collaboration & Management, Client Workshops, User Stories, Conitnuous Improvement

The Ask? Client is looking for a ServiceNow Sol. Architect ( BCM / IRM ) with a solid and progressive consulting experience to design, implement, and optimize our BCM processes within the ServiceNow platform. The ideal candidate will have over 5 years of hands-on experience in ServiceNow solution architecture, specifically with a deep understanding of foundation data setup, BCM plan development, roles and access control, data migration, and reporting within the ServiceNow ecosystem. This role requires a blend of technical expertise, business acumen, and strong communication skills to translate business requirements into robust and scalable ServiceNow solutions.

MUST HAVES (Certifications)

• Certified Master Architect (CMA) or Certified Technical Architect (CTA)
• ServiceNow Certified System Administrator (CSA) certification
• ITIL Foundation Certification
• ServiceNow Micro Certification - Business Continuity Management (BCM)
• Certified Implementation Specialist (CIS) in a relevant domain (e.g., Risk and Compliance, BCM, GRC, IRM)
• Experience with other ServiceNow GRC modules (IRM, Vendor Risk Management)
• Experience in utility, energy, public sector, or regulated industry environments
• Familiarity with industry BCM standards (e.g., ISO 22301) and other risk/compliance frameworks (e.g.- NIST, COBIT, SOX), * 14+ years of ServiceNow experience, including architecture, implementation, technical leadership, and consulting.
• 5+ years preferred in ServiceNow BCM and/or IRM, including implementation, configuration, process design, architecture, and advisory.
• Hands-on ServiceNow BCM experience with foundation data, plans, BIA, testing, crisis management, disaster recovery, approvals, notifications, dashboards, and reporting.
• Strong understanding of ServiceNow IRM/GRC, including risk, policy, compliance, controls, issues, assessments, remediation, and reporting.
• Experience designing complex ServiceNow solutions across BCM, IRM, GRC, ITSM, ITBM/SPM, workflows, integrations, reporting, and security.
• Experience designing ServiceNow roles, groups, access controls, and security models for compliant processes.
• Hands-on experience configuring Business Rules, Client Scripts, UI Policies, UI Actions, Flow Designer, workflows, notifications, integrations, reports, and dashboards.
• Experience leading workshops, gathering requirements, documenting future-state processes, and creating user stories and solution designs.
• Experience with data migration strategy, mapping, validation, and execution from legacy tools, spreadsheets, or source systems into ServiceNow.
• Strong analytical, problem-solving, communication, presentation, and stakeholder management skills.
• Ability to work independently and collaboratively with business, technical, and leadership stakeholders in fast-paced projects.

Depends on Experience

At TechPeople / AscendWorksNow, we move beyond standard implementations. We are building the future of autonomous enterprise operations. You will have the autonomy to design cutting-edge solutions for global clients and work alongside a team with decades of industry-leading expertise., At TP USA we are proud to celebrate diversity of people for the benefit of our employees, our products, and the global community we all belong to. It is the policy of TP USA Inc., and its subsidiaries, to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment or services are not subjected to discrimination on the basis of age, race, color, sex, sexual orientation, gender identity, national origin, ancestry, medical condition, disability, marital status, religious or political preferences or union affiliation.