Lead Network Service Delivery Engineer

Insight Global is seeking a Lead Network Service Delivery Engineer to lead a global customer facing team responsible for the activation, delivery, governance, and operational readiness of customer-facing network connectivity services. This is a hands-on, customer facing leadership role focused on network service delivery, automation, and operational transformation across a global ISP, carrier, and interconnection environment. The role acts as the bridge between Product, Network Engineering, Operations, and Customer-facing teams to ensure scalable and efficient deployment of network services globally. Day to day responsibilities include: -Lead a global team of Network Service Delivery Engineers across AMER, EMEA, and APAC. -Oversee delivery and activation of customer-facing network services including Internet, IP Bandwidth, ServiceFabric, cloud connectivity, and transport services. -Partner with Product Management, Network Engineering, Operations, and Customer Success to ensure successful service deployments. -Drive automation initiatives that reduce manual operational effort and improve scalability. -Support AI-enabled workflows and self-service capabilities. -Establish and track KPIs, service delivery standards, and operational metrics. -Manage escalations related to complex customer deployments and service activations. -Improve inventory accuracy, data integrity, and operational governance. -Develop scalable processes for future network products and services. -Coach, mentor, and develop a growing global engineering organization.

8+ years of experience in Network Engineering -Experience working in Service Delivery, Telecommunications, ISP, Carrier, or Data Center Connectivity environments. -2+ years of experience in a Lead role -Strong knowledge of: IP Networking, BGP, TCP/IP, Ethernet Services, Layer 2 / Layer 3 technologies, Data Center, Interconnection (DCI), Cloud Connectivity and Service Activation & Provisioning -Experience leading cross-functional initiatives involving Engineering, Operations, Product, and Customer Success teams. This is a customer facing role -Hands-on exposure to Cisco, Juniper, Arista, Nokia, or other carrier-class networking platforms. -Experience supporting routers, switches, optical transport equipment, and DWDM networks. -Experience improving service delivery processes, operational readiness, and deployment scalability. -Strong understanding of network automation and process optimization. -Ability to drive organizational change and operational transformation. -Experience working for a Data Center or colocation provider -Data center connectivity experience. -Knowledge of fiber infrastructure, structured cabling, patching standards, and physical-layer troubleshooting. -PMP, Agile, ITIL, CCNP, JNCIP, or related certifications. -Experience standing up new teams, functions, or operating models.