Sr. Software Engineer (.NET), Communications

• Own sending domain management for thousands of dealerships: store-specific and shared sending domains, DNS records (SPF, DKIM, DMARC), link and SSL branding, and a normalized source of truth for domain configuration.
• Protect deliverability and sender reputation. Diagnose DMARC failures, hard and soft bounces, and mailbox-provider blocks (Xfinity, iCloud, and others), and report on blocked and bounced mail by store.
• Architect and scale the Email Blast platform: batching and send queues for high-volume and shared domains, scheduling within store hours, audience accuracy, partitioned tables, and blast metrics for reporting.
• Build and maintain the services behind transactional, inbound, and price change emails.
• Integrate with and manage email service providers (SendGrid, Mandrill, Mailchimp): API keys and subusers, event webhooks, routing traffic between providers, and staying inside provider limits and compliance policies.
• Own APIs and event-driven pipelines (Kafka) that carry that data back to the CRM.
• Navigate email compliance and abuse prevention: CAN-SPAM, Canada’s CASL, FTC requirements, List-Unsubscribe headers, opt-out handling, and blocking malicious links in inbound and outbound mail.
• Design and develop customer and admin facing Angular UI for customer interactions and store management.
• Build testability into communication systems: simulated providers, webhook forwarding for dynamic environments, automated tests for unsubscribe and send flows, and load and allocator simulators.
• Assist in identifying and resolving issues. Research escalations from support teams, dealership email problems, and bug reports. Perform root cause analysis and address identified issues.
• Keep services healthy and current: framework and library upgrades, dependency and security remediation, query tuning, retry and dead-letter handling, APM monitoring, and alert tuning.
• Participate in story refinement, release planning, and code review. Deploy your own validated code to production.

• 5+ years of C# .NET development experience.
• 3+ years of development experience with 3rd party APIs.
• 3+ years of development experience with Microsoft SQL Server and/or PostgreSQL.
• Working knowledge of email infrastructure: SMTP, MIME and message headers, and DNS records for email authentication (SPF, DKIM, DMARC).
• Experience with frontend frameworks, preferably Angular.
• Working knowledge of HTTP and webhook based integrations.
• Working knowledge of parallel and asynchronous programming techniques.
• Working knowledge of data exchange formats (JSON, XML, etc.) and serialization/deserialization.
• Experience with microservice and event-driven architecture.
• Exceptional communication, problem solving, and analytical skills.
• Exceptional sense of ownership and responsibility.
• Experience owning production issues in real time and diagnosing problems in live customer traffic.
• Ability to balance business and technical objectives when making decisions.
• Ability to work on tasks independently and as part of a team.

Pluses:

• Experience with automotive DMS platforms or automotive retail operations.
• Experience with Kafka.
• Experience with MassTransit.
• Experience with production instrumentation: metrics, logging, and distributed tracing (OpenTelemetry, Grafana, Elastic).
• Experience with AWS (EKS, SQS, S3, Transfer Family, Route 53) and infrastructure as code.
• Experience working alongside AI coding agents on production codebases.
• Experience with Angular, TypeScript, or modern front-end frameworks to facilitate full-stack collaboration.
• Working knowledge of bidirectional integrations.

• Paid Time Off
• Nine (9) Paid Holidays + 15 FTO days in first year
• 401K with matching up to 4% (eligible after 90 days)
• Health Insurance
• Flexible Spending Account
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Short/Long-Term Disability Insurance
• Employer-paid Life Insurance
• Additional Voluntary Life Insurance
• Accident Insurance
• Critical Care Insurance
• Hospital Indemnity Insurance
• Employee Assistance Program
• Pluralsight subscription

DriveCentric is the premier customer relationship management (CRM) and AI marketing company that connects automotive dealerships to customers in innovative, award-winning ways.