IT Support Technician

Verigent’s client is seeking a motivated IT Support Technician to provide onsite technical support in Dayton, OH., Provide onsite technical support to end users.

Troubleshoot and resolve hardware, software, connectivity, and basic network issues.

Install, configure, and maintain computers, peripherals, phones, and other IT equipment.

Support VoIP phones and telecommunications systems, including moves, adds, changes, and basic troubleshooting.

Assist with Workstation deployments, equipment replacements, and technology upgrades.

Troubleshoot network connectivity, cabling, printers, and peripheral devices.

Create, update, and maintain service tickets and technical documentation.

Escalate complex technical issues to senior IT, network, or telecom personnel as needed.

Follow IT procedures, security requirements, and safety protocols.

Assist with other onsite IT and telecommunications projects as assigned.

IT support, help desk, desktop support, telecommunications, and/or VoIP experience highly preferred.

VoIP, PBX, telecom, or telephone-system experience is a plus.

Basic understanding of TCP/IP, networking, and troubleshooting.

Experience supporting Windows computers and common peripherals.

Strong problem-solving and troubleshooting skills.

Excellent communication and customer service skills.