Systems Administrator III

The Field Services group supports business operations through technology aligned with transportation management requirements.

As a key member of the Field Services team, the Systems Administrator III is responsible for the maintenance and support of the Field Services suite of applications. This includes cross-functional business and IT collaboration, end-user support, incident management and resolution, application administration, and support of implementation and training on new systems as required. May require operating forklifts and other equipment in a heavy equipment environment while paying strict attention to safety and operational requirements.

Essential Duties and Responsibilities ( Other duties may be assigned.): Maintenance and support of Field Services technologies.

• Level III support in the escalation flow (I - III) for all Field Services related technologies.

• Manage SAAS solutions in support of field services scope of operation to ensure business SLAs are maintained.

• Manage native IT solutions in support of field services scope of operation to ensure business SLAs are maintained. Will include collaboration across departments in support of systems, network, communications, mobility, safety, maintenance, security, and technical support as required to ensure the reliability and availability of field services systems.

• Support senior analysts during the development and execution phases of technology projects, including travel and user training as required.
• Participate in cyber security and disaster recovery training exercises.
• Documentation for training, support, troubleshooting, and management of incident support tickets as required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Strong analytical and problem-solving skills, with an attention to detail.

Demonstrated commitment to staying current with industry trends and continuous professional development.

Familiar with mobile device security and management concepts and best practices.

Experience with transportation services, particularly LTL, Dedicated, and Bulk Services. Truckload and other carrier services are a plus.

Education and/or Experience: BS degree in Computer Science, Information Systems, or related field and minimum 3 years of experience as a technical support specialist or similar role. Additional experience and industry experience will be considered instead of education requirements. Transportation industry operations experience is a plus., * Excellent communication skills with the ability to communicate (oral, written, and active listening) at all levels of the business.

• Strong customer service skills and demonstrated ability to build professional relationships.
• Solid teamwork and interpersonal skills - able to work alone or with a team.
• Capable of dealing effectively with change.
• Extremely well organized.
• Highly motivated individual who can work in a fast-paced environment.
• Ability to participate in the analysis and/or resolution of IT and business issues.
• Ability to travel either by ground or air to perform job duties or participate in conference or training-related venues.
• Ability to work weekends as required and provide rotating on-call support.

Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move network equipment either alone or with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.