ERP Analyst

This position is ideally based out of Columbus, OH, though flexibility exists for highly qualified candidates located in other US regions.

In this role, you will be a key driver in supporting, safeguarding, and continuously enhancing our PAT Horticulture Software-our core live ERP ecosystem-across our North American and global sales and production entities. You will join a collaborative, cross-border IT team of roughly 25 professionals located across the United States, the Netherlands, and Germany, reporting directly to the Group IM Manager.

Tasks & Responsibilities

• Application Support & Triaging (Americas): Serve as the dedicated point of contact for the American region to provide robust application support, troubleshoot system behavior, and resolve both technical and functional incidents for regional users.

• System Optimizations & Enhancements: Identify operational bottlenecks, translate complex business requirements into technical system modifications, and implement continuous improvements within the PAT ecosystem.

• Process Alignment: Partner with cross-functional business leads to document, refine, and configure specialized horticultural workflows (e.g., crop cycle management, production forecasting, inventory, and logistics) within the ERP.

• Integration & Lifecycle Maintenance: Monitor, maintain, and safeguard our interconnected application landscape, helping interface PAT seamlessly with external finance, HR, or climate-control software.

• Quality Assurance & Testing: Perform rigorous technical IT testing on supplier-delivered feature updates and hotfixes, and facilitate User Acceptance Testing (UAT) alongside key business users.

• EDI Pipeline Management: Set up, monitor, and optimize Electronic Data Interchange (EDI) pipelines linking our ERP system to new and existing commercial retail customers.

• Collaboration & Alignment: Travel occasionally (including domestic travel to regional facilities and occasional international trips to our headquarters in the Netherlands) to ensure deep alignment with business stakeholders and IT colleagues.

• Experience & Education: Bachelor’s degree in IT, Business Information Systems, or a related discipline, with a minimum of 3 years of relevant experience supporting and enhancing live ERP environments.

• ERP Domain Knowledge: Prior experience supporting or using PAT Horticulture Software is highly advantageous. Alternatively, deep experience with comparable Agribusiness ERP platforms (e.g., Mprise Agriware, Microsoft Dynamics, SAP, Sage) combined with green-sector supply chain knowledge will be considered.

• Technical Proficiency: Hands-on experience writing Oracle or Microsoft SQL queries; strong capability in analyzing database schemas and checking data integrity.

• Methodology: Proven background in project coordination, bug tracking, and functional business process modeling.

• Mindset: Strong analytical framework balancing a strategic “helicopter view” of corporate operations with strict attention to technical details.

• Communication: Exceptional interpersonal and English communication skills tailored for cross functional collaboration with international stakeholders.

• Location & Eligibility: Must be based in the United States (preference given to qualified applicants in Columbus, OH)