Web and Technology Support Specialist

Under the general direction of the College of Science and Math (CSM) Systems Administrator, the Web and Technology Support Specialist assists with maintaining college websites, providing technical support, troubleshooting hardware and software, and creating digital communications. The incumbent collaborates with campus partners to enhance web accessibility, support instructional technology, and improve computing solutions.

• Assists with maintaining the College, departmental, and special project websites.
• Assists with ensuring that web pages are accessible, comply with university web standards, and meet ADA (Americans with Disabilities Act) and Section 508 accessibility requirements.
• Assists with troubleshooting and providing on-site and remote support for hardware, software, peripherals, network connectivity, and other technology-related issues in a multiplatform computing environment (macOS, Windows, Linux/Unix, iOS, Android, etc.).
• Assists with troubleshooting, configuring, and providing on-site and remote support for instrumentation used in instructional and research laboratories.
• Assists with creating and maintaining content, graphics, photography, and multimedia for college websites, newsletters, course advertisements, posters, flyers, displays, and other print and digital communications.
• Performs other duties as assigned.

*NOTE: To view the full position description, including all of the required qualifications, copy and paste this link into your browser: https://mycsun.box.com/s/5r4rhalg88f56z3hfpjugn72fz5ncwbx, * This position is sensitive as designated by the CSU.

• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or the continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements outlined in CSU Executive Order 1083 as a condition of employment.
• Per the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• Please note: California State University, Northridge (CSUN) is not currently sponsoring staff or management positions for H-1B employment visas. Applicants must be authorized to work for any employer in the United States. Note that our campus does not participate in the federal E-Verify program. Employment eligibility will be verified through the standard Form I-9 process.
• Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.
• Candidates should apply by completing the CSUN online application. To apply and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

• Equivalent to a bachelor’s degree in a related field. Relevant education and/or experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis.

Knowledge, Skills, & Abilities

• Knowledge of web development and accessibility standards, including website design, content management systems, ADA and Section 508 requirements, and university web standards. Ability to create, maintain, update, and troubleshoot websites while providing technical guidance and support to faculty, staff, and students.
• Knowledge of digital communications, graphic design, and multimedia content development, including website and social media content, photography, and promotional materials. Ability to create and maintain engaging, accurate, and accessible digital content while collaborating with campus stakeholders to ensure consistent messaging and adherence to university branding standards.
• Knowledge of computer hardware, software, network connectivity, and multiplatform computing environments, including Windows, macOS, Linux/Unix, and mobile operating systems. Ability to diagnose, troubleshoot, configure, and resolve technical issues involving computers, peripherals, scientific instrumentation, and classroom technologies while providing effective on-site and remote technical support to faculty, staff, and students.
• Knowledge of endpoint administration, IT security practices, and technology asset support, including Microsoft SCCM, Intune, Jamf, Active Directory, and security monitoring tools. Ability to assist with device deployment, system configuration, security updates, vulnerability remediation, hardware refresh activities, and IT service documentation while collaborating with campus technology staff and external vendors to resolve technical issues.

• The anticipated HIRING RATE is $4595 per month. The salary range for this classification is: $4595 - $6694 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday. May include evenings and weekends.
• This is a Regular position with a one-year probationary period.
• The position is currently hybrid (4 days in office, 1 day remote); however, this is subject to change based on student and/or operational needs.

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun., One of the largest universities in the country, California State University, Northridge (CSUN) is an urban, comprehensive university that delivers award-winning undergraduate and graduate programs to nearly 40,000 students annually and counts more than 330,000 alumni who elevate Southern California and beyond. Since its founding in 1958, CSUN has made a significant and long-term economic impact on California, generating nearly $1.9 billion in economic impact and more than 11,700 jobs each year. The LAEDC recognized CSUN as its 2015 Eddy Award winner for its positive economic impact. Serving more students on Pell Grants than any other institution in California, CSUN is also a social elevator and one of the most diverse universities in the country. CSUN ranks 13th in awarding bachelor’s degrees to underrepresented minority students and seventh in bachelor’s degrees to Latino students, serves the 13th largest Jewish student population, and enrolls the largest number of students who are Deaf and hard-of-hearing of any U.S. state university. The journal Nature recently named CSUN a Rising Star for scientific research, and the NSF ranks CSUN in the top five nationally among similar institutions for graduates who go on to earn doctorates in the sciences. CSUN is where individuals rise. And through them, so does Greater Los Angeles and beyond.

CSUN is committed to achieving excellence through teaching, scholarship, learning and inclusion. Our values include a respect for all people, building partnerships with the community and the encouragement of innovation, experimentation and creativity. CSUN strives to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. CSUN is especially interested in candidates who make contributions to equity and inclusion in the pursuit of excellence for all members of the university community.

As a destination workplace, California State University, Northridge attracts, develops, and maintains a diverse workforce of over 4,000 engaged and committed faculty and staff. CSUN is committed to achieving excellence through teaching, scholarship, learning and inclusion. Our values include a respect for all people, building partnerships with the community and the encouragement of innovation, experimentation and creativity. CSUN strives to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. CSUN is especially interested in candidates who make contributions to equity and inclusion in the pursuit of excellence for all members of the university community. We invite you to explore your career opportunities to work with others who are making a difference. CSUN offers you and your family a comprehensive benefits package including health plans, retirement plans, tuition reduction, and other employee programs