(USA) Manager, Technology Operations

Role summary: The Manager, eCommerce Fulfillment Enablement, will develop and scale capabilities that improve how Walmart promises, sources, and routes customer orders across its fulfillment network. This role will identify opportunities, translate business needs into capability requirements, and partner across Product, Technology, Data Science, and Operations to deliver solutions from concept through rollout. The Manager will use data to quantify opportunities, define success metrics, and measure impact while balancing customer experience, operational feasibility, capacity, and cost to serve. This role requires strong analytical problem-solving, cross-functional leadership, and the ability to drive complex initiatives through ambiguity. About the team: Our team leads eCommerce Fulfillment Enablement by developing capabilities that guide how Walmart promises, sources, and routes customer orders across its fulfillment network. We focus on optimizing fulfillment paths by balancing customer experience, speed, capacity, operational feasibility, and cost efficiency. Collaborating with Product, Technology, Data Science, Store Operations, Last Mile Delivery, and Supply Chain, we create scalable decision-making tools that dynamically allocate demand across channels and workforce types. Our efforts enable faster, reliable fulfillment while improving network utilization, reducing costs, and supporting sustainable eCommerce growth. What you’ll do:

• Define and manage multiple technology projects within a program, building business requirements, aligning deliverables and schedules with strategic objectives.
• Assess resource requirements and identify risks, implementing corrective actions to ensure successful project completion.
• Monitor project progress against milestones, leading cross-functional meetings to address issues and maintain program health.
• Build stakeholder consensus by communicating data-driven insights and influencing decisions in complex environments.
• Support technology process updates and maintain relationships to meet business needs and drive continuous improvement.

• Proven expertise in program management, including planning, estimation, monitoring, and control of medium to high-complexity technology projects.
• Strong financial management skills with experience in budgeting, cost monitoring, and financial governance.
• Ability to assess risks and implement mitigation strategies effectively.
• Excellent stakeholder communication and influencing skills to build consensus and drive alignment.
• Solid organizational strategy knowledge with the ability to connect business priorities to technology initiatives.
• Proficiency in data analysis and technical acumen to support decision-making and continuous improvement.
• Demonstrated leadership in managing teams, fostering development, and promoting accountability., Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years’ experience in project management, program management, program operations, or related area. Option 2: 5 years’ experience in project management, program management, program operations, or related area.

Preferred Qualifications…

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock, Discount Card

Get 10% off

Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.

Live Better U

100% covered

Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.

Walmart Academy

Grow your skills

Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.

Financial perks

Enjoy 401(k) matching and stock purchase plans.

Paid time off

Take a break as needed for vacation, sick leave, holidays, parental leave, and more

Comprehensive health benefits

Medical, dental, vision, and wellness programs for you and your family

Wellbeing programs

Access mental health resources and assistance programs for life’s challenges

Career growth opportunities

Training, leadership programs, and clear paths to advance.

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Life at Walmart

Imagine a workplace surrounded by innovation. At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.

Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.

With amenities like on-site childcare at our Little Squiggles Children’s Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work-life balance isn’t just a goal-it’s a reality. Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.

Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small-town charm and big-city amenities.

Join us at Walmart and grow your career alongside a community that feels like home.

This isn’t just a workplace-it’s a destination for leaders eager to make a difference.

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