Field Service Technician III - Telecommunications & Network Systems - North Central Pennsylvania

MAC Group Solution Services is seeking a dependable, technically skilled Field Service Technician III to support telecommunications, tablet, kiosk, and network equipment at Pennsylvania State Correctional Institutions.

This is a hands-on field service position responsible for maintaining, troubleshooting, and repairing technology systems across approximately 2-3 primary correctional facilities within an assigned geographic region.

Technicians work independently while coordinating with facility personnel, remote technical support teams, and our prime contractor to ensure reliable system operation and timely resolution of technical issues., Technical Support & Maintenance

• Perform preventative maintenance, troubleshooting, and repairs on inmate telephone systems, kiosks, tablet charging equipment, and associated hardware.
• Diagnose and replace faulty components, including telephones, network switches, PoE equipment, power supplies, UPS units, and other network-connected devices.
• Troubleshoot network connectivity issues involving Ethernet, copper cabling, fiber optics, and Wi-Fi.
• Assist remote technical support teams with onsite diagnostics, equipment testing, and hardware replacements.
• Install, terminate, test, and repair CAT5e/CAT6 cabling and associated network connections.
• Assist with troubleshooting video visitation equipment, tablet hardware, applications, and connectivity issues.
• Process tablet and equipment repairs, replacements, and Return Merchandise Authorizations (RMAs).

Service Operations & Documentation

• Manage assigned service tickets, document troubleshooting activities, and provide timely status updates.
• Maintain accurate records of replacement parts, equipment inventory, and completed repairs.
• Perform kiosk cash collections and deposits at designated banks or secure drop-off locations.
• Coordinate with facility personnel and the prime contractor to prioritize service requests and resolve technical issues.
• Complete administrative tasks associated with equipment maintenance, inventory, and field service operations.
• Escalate complex technical issues to appropriate support personnel.

Regional Travel & On-Call Support

• Provide service to approximately 2-3 primary correctional facilities within an assigned geographic region.
• Travel directly from home to assigned facilities using a reliable personal vehicle.
• Travel to additional facilities within or outside the assigned region when necessary.
• Participate in a rotating on-call schedule, including nights and weekends.
• Respond to after-hours service requests through communication, remote troubleshooting, and onsite dispatch when required.

The ideal candidate has experience in telecommunications, low-voltage systems, network hardware, or IT field service and is comfortable working independently in a correctional environment., * High school diploma or GED.

• 3-5 years of relevant experience in telecommunications, network hardware, low-voltage systems, electronics repair, or IT field service.
• Working knowledge of network equipment, including switches, routers, PoE devices, and UPS systems.
• Experience troubleshooting copper and CAT5e/CAT6 cabling; familiarity with fiber-optic networks.
• Ability to diagnose hardware problems and perform equipment and component replacements.
• Basic proficiency with Windows operating systems and Microsoft Office applications.
• Ability to work independently, prioritize assignments, and communicate effectively with customers and technical support personnel.
• Strong documentation, organizational, and problem-solving skills.
• Valid driver’s license, reliable personal vehicle, and appropriate automobile insurance.
• Ability to pass required correctional facility security background checks and applicable employment screening.
• Availability for overtime, occasional overnight travel, and rotating after-hours support., * Previous experience supporting telecommunications or network systems in correctional facilities.
• Experience with structured cabling installation and testing.
• Familiarity with network diagnostic tools and basic IP networking.
• Experience troubleshooting electronic kiosks, tablet hardware, or similar technology systems.

Work Environment & Physical Requirements

• Work is performed primarily within Pennsylvania State Correctional Institutions.
• Must comply with all facility security procedures, access restrictions, and dress code requirements.
• Must be comfortable working in secure correctional environments that may be noisy or challenging.
• Ability to stand, walk, bend, kneel, climb ladders, and work in confined spaces or above ceilings when necessary.
• Ability to lift and move equipment weighing up to 50 pounds independently and heavier equipment with appropriate assistance.
• Must be able to safely use hand tools, power tools, and testing equipment.

• $26.00-$29.00 per hour, based on qualifications and experience.
• Full-time, hourly, non-exempt position with overtime eligibility.
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Paid vacation and holidays.
• Mileage reimbursement in accordance with company policy.
• Opportunities for technical training and professional development.

Pay: $26.00 - $29.00 per hour, * 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance