VP - End User Technology and Experience

As the Vice President of End User Computing at New York Life, you will be the strategic and operational leader driving excellence in workplace technology across our enterprise. Reporting to the Chief Technology Officer, you will guide both the vision and execution of a modern employee technology experience, ensuring secure, efficient, and innovative services aligned with our long-standing values and business objectives., Strategic Leadership & Vision

• Deliver frictionless colleague experience by delivering quality products with zero defects and ongoing focus on end user experience monitoring.
• Develop and execute a holistic strategy for modern workplace technology-including endpoint management, unified communications, collaboration tools, AV infrastructure, and workplace automation tools leveraging RAG and Agentic AI Technologies.
• Align workplace services with broader business and technology strategies to enhance employee productivity, satisfaction, and operational resilience.
• Champion the adoption of emerging tools and standards to maintain a cutting-edge employee technology ecosystem.

Operational Excellence

• Oversee service delivery across end-user computing, IT support (L1/L2), unified communications, AV, and executive support teams.
• Define and monitor key performance indicators (KPIs)-such as service-level agreements (SLAs), user satisfaction, and incident resolution metrics.
• Implement continuous improvement processes that drive efficiency, scalability, and quality.

Team Leadership & Culture

• Lead, mentor, and scale a team of directors, managers, and engineers (including OE analysts, AV specialists, and support leads).
• Foster a collaborative, inclusive, high-performance culture that emphasizes accountability, professional growth, and knowledge sharing.
• Coordinate cross-training and operational redundancy to build team resilience.

Collaboration & Stakeholder Engagement

• Partner with other technology divisions-security, infrastructure, cloud, AI/Data, and program management-to ensure cohesive workplace technology strategy.
• Build relationships with business leaders and support functions to anticipate needs, communicate roadmap plans, and drive adoption.
• Engage with global or corporate counterparts to align workplace standards and share best practices.

Governance & Innovation

• Manage vendor and partner relationships, oversee technology evaluations and procurement, and ensure compliance with corporate standards, budgets, and risk frameworks.
• Embed security, compliance, and resilience across all workplace services.
• Stay informed on trends in digital workplace, virtual work environments, and collaboration technologies to guide strategic innovation.

User Interface/Experience (UI/UX), Operational Strategy, Leadership, User Interface/Experience (UI/UX), Automation, Unified Communications, Artificial Intelligence (AI), Audiovisual, Technical Strategy, Business Strategy, * Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; advanced degree (MBA or MS) preferred.

• 10+ years of progressive experience in workplace technology leadership or engineering.
• Proven track record scaling workplace services in large, complex, hybrid enterprises, especially in financial services or regulated environments.

Technical & Professional Skills

• Deep expertise in end-user computing, unified communications, AV, collaboration tools (e.g., Microsoft 365, Teams), ITSM platforms, device management, and cloud integration.
• Strong understanding of infrastructure automation, CI/CD, workplace analytics, and operational intelligence.
• Thought leader in AI Platforms, (CoPilot, Open AI) an measuring value realization from AI investments.
• Architect of future state technology servicing building autonomous technology support services with technologies such as Moveworks, Nexthink, custom developed AI driven experiences.
• Exceptional leadership, strategic planning, communication, and change management capabilities.
• Business acumen and collaboration skills to align technical solutions with organizational needs.
• Demonstrated ability to deliver through vendor ecosystems while managing budgets and governance.

Attributes

• Strategic, forward-thinking, and hands-on when needed.
• Adaptable, with a commitment to continuous improvement.
• Strong collaborator, able to influence cross-functional teams and senior stakeholders.

Why Join New York Life

• Be part of a Fortune 100 company with over 180 years of trusted heritage and a deep commitment to innovation and workforce well-being.
• Hybrid, collaborative environment supporting growth, inclusion, and meaningful impact.
• Opportunity to shape the digital workplace for a large, mission-driven organization.

Pay Transparency

Salary Range: $230,000 - $275,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.

Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.

As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it., At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.