Product Owner

• Own the end-to-end product lifecycle for subscription platforms, strategy, discovery, requirements, design, development, launch, and post-release optimization, across purchase, upgrade, billing, dunning, and cancellation workflows.
• Translate business goals and end-user needs into product strategy, roadmap, and prioritized epics, features, and user stories with clear, testable acceptance criteria.
• Define subscription lifecycle capabilities across domain-driven microservices , partnering with engineering to specify API contracts, JSON payload schemas, and event-driven integrations between front-end and back-end services.
• Design scalable billing and payment models supporting direct-bill customers and multiple payment methods, including payment-retry/dunning logic, proration, and entitlement management.
• Lead a data-driven experimentation program, defining hypotheses, designing A/B tests, and partnering with data science on sizing and significance, to optimize signup funnels, trial-to-paid conversion, and retention.
• Define canonical metrics (KPIs/OKRs) and build analytics and observability dashboards (Mixpanel, Power BI, New Relic) to measure funnel performance, latency, throughput, error rates, and subscription growth, reconciling definitions across product, marketing, and finance.
• Partner with UX/UI design to define user journeys, workflows, paywalls, and customer experiences, validated through in-person user research and usability testing.
• Integrate third-party and Dealer Services Platform (DSP), defining data contracts and reconciliation logic across services and asset types.
• Drive backend-driven UI / configuration-driven capabilities that let business teams deploy changes without a full release cycle.
• Prioritize and manage the product backlog using impact, confidence, and effort against business outcomes, sequencing work into now/next/later horizons.
• Lead cross-functional delivery across engineering, UX, billing, DSP integrations, finance, legal/compliance, and regional business teams to ship high-quality releases, and facilitate Agile, Design Thinking, and Lean ceremonies (refinement, iteration planning, demos, retrospectives).
• Own go-to-market and phased rollout, pilot deployments, blast-radius-controlled cutovers, and expansion to additional customer groups and asset types, with production validation and support post-Go-Live.
• Apply AI/ML capabilities to product workflows with appropriate governance (field-level validation, conflict checks, and human-in-the-loop review).
• Monitor the competitive landscape and market trends to position the product and recommend best-in-class solutions.

Skills / Knowledge required:

• Product Owner / Product Manager experience owning subscription products end-to-end.
• Deep subscription lifecycle and billing knowledge: trial, conversion, billing cycles, dunning/payment retries, proration, cancellation, and entitlements.
• Payments platform and integration experience (e.g., Stripe); multiple payment methods and direct-bill models.
• Technical fluency to partner with engineering on APIs, data contracts, event-driven workflows, and microservices architectures; ability to reason about system behavior and trade-offs.
• Experimentation and analytics: A/B testing, funnel analysis, and opportunity sizing; proficiency with Mixpanel, Power BI/Tableau, Google Analytics, and SQL.
• Product/system observability using New Relic (latency, throughput, error rates) to monitor health and reliability.
• Cloud and architecture familiarity: AWS, Azure, or GCP; microservices and API-based integrations.
• AI/ML-enabled product features with governance and guardrails.
• Agile/SAFe delivery and tooling: Jira, Confluence, Aha!, Azure DevOps, Trello.
• Design collaboration (Figma) and facilitation of Design Thinking workshops, user research, and usability testing.
• Translating business requirements into functional specifications, PRDs, and actionable backlogs.
• Data instrumentation and canonical metric definition; KPIs/OKRs; reconciliation across data sources.
• Stakeholder management across executives, engineering, design, finance, and legal/compliance.
• Competitive analysis and market research for product positioning and strategy.

Product Owner with Bachelor’s Degree in Computer Science, Computer Information Systems, Information Technology, or a combination of education and experience equating to the U.S. equivalent of a Bachelor’s degree in one of the aforementioned subjects., * Minimum 6 - 8 years of progressive experience in product management or digital program delivery, preferably in technology-driven or customer-facing organizations.

• Subscription lifecycle experience at scale.
• Proven background leading end-to-end product launches, from concept validation and prototype through pilot rollout to full-scale production.
• Demonstrated enterprise delivery through cross-functional collaboration with engineering, UX, data analytics, and business teams.
• Experience with microservices and API or event-driven architectures deployed on cloud environments (AWS, Azure, or GCP).
• Payments integration experience, including dunning and multi-payment-method models.
• Data-driven product management using Mixpanel, Power BI, Looker, or Amplitude, with observability via New Relic, to guide feature performance and prioritization.
• Familiarity with CI/CD pipelines (Jenkins, GitHub Actions, or Azure DevOps) to coordinate engineering deliverables and releases.
• Proficiency with product lifecycle tools (Jira, Aha!, Azure DevOps, Miro, Confluence) and design tools (Figma, Sketch, or Adobe XD).
• Executive-level stakeholder management, including business cases, quarterly product reviews, and ROI assessments.
• Fleet management or enterprise platform experience, and retail, convenience, or digital-commerce domain experience, a strong plus.
• PMP, CSM, CSPO, SAFe POPM, or equivalent product certifications preferred.

Work location is Portland, ME with required travel to client locations throughout USA.