Solutions Engineer

The global food supply chain is inefficient by design. Waste is high, margins are thin, and most distributor order processes are done over the phone, tracked across broad spreadsheets, and based on intuition rather than strong data.

At Choco, we’re changing that. We build software used daily by food distributors and their customers to run their business. It automates orders, reduces errors, and helps operations run faster and more reliably. Because it’s embedded in daily operations, our SaaS platform has immediate, real-world impact, on efficiency, margins, and how businesses run day to day.

Mission

As a Solutions Engineer, you will deliver fast, reliable, API-driven integrations for mid-market customers by translating business workflows into scalable, repeatable technical solutions. You will partner closely with Sales and Customer Success to deliver best-in-class integration experiences that drive adoption and long-term success. This role is primarily customer-facing, with a strong focus on solution design and customer outcomes rather than traditional software development. You’ll build integrations primarily with low-code tools, using light scripting where needed.

What You’ll Do

• Design, build, and deliver integrations between Choco and customer systems using low-code tools (e.g. n8n and Tray.ai).
• Own integration projects end-to-end from discovery to go-live and ongoing improvement.
• Partner with Account Executives in pre-sales by leading technical discovery, proofs of concept, and integration scoping.
• Troubleshoot and maintain integrations to ensure reliability and performance, and document integration designs for clean handoffs to Customer Success.
• Collaborate closely with Customer Success, Implementation, and Product teams, sharing customer feedback to help shape the product roadmap.
• Share best practices and contribute to scaling integration delivery globally.

• 2+ years of experience in solutions engineering, IT/ERP consulting, or systems integration.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
• Experience managing end-to-end API integrations, including requirements gathering, solution design, implementation, testing, deployment, and ongoing support across multiple customer environments.
• Experience with low-code or automation tools such as n8n, Zapier, and Tray.ai.
• Basic programming knowledge (e.g. JavaScript or Python) and working knowledge of REST APIs, JSON/XML, webhooks, authentication (OAuth, API keys), and data mapping.
• Strong analytical and problem-solving skills with a collaborative, solution-focused mindset.
• Excellent communicator with the ability to make complex ideas clear and simple.
• This position requires in-office attendance 3 days per week (T/W/Th) in our Chicago office.

Nice to Have

• Experience with the ERP or ordering systems common among food and beverage distributors.
• Background in food distribution, supply chain, or B2B SaaS.
• Familiarity with EDI, SFTP/flat-file integrations, or basic SQL.
• Comfort using AI tools to speed up discovery, documentation, and integration builds.

• Work on digitalizing core operating systems for food distributors, automating orders, sales and payments in a system that still largely runs on calls and spreadsheets.
• Work with an AI product with proven product-market fit, already embedded in distributor workflows and directly affecting order accuracy, speed, and margins.
• Join a global team across 6 countries and 40+ nationalities, building a company that has raised $300M+ and reached unicorn status (~$1.2B valuation) with the ambition to define this category end-to-end.
• In return, you get real ownership, equity, and the support to do your best work, including competitive compensation, health and wellbeing support, and long-term benefits like a sabbatical (all localized by office).
• Collaborate with people who want to own outcomes in a messy, real-world system and make it work at scale.

If you want to work on real problems, take ownership, and raise the bar, we should talk.