AI Platform Administrator

We are seeking an AI Platform Administrator to manage enterprise AI platforms, including Claude, ChatGPT Enterprise, and Microsoft 365 Copilot. This individual will administer platform settings, connectors, applications, agents, permissions, and approved data sources while following established security and IT governance processes. The role will serve as the Level 2 escalation point for platform incidents involving access, authentication, licensing, integrations, desktop applications, and developer tooling. Responsibilities include troubleshooting technical issues, documenting root causes, escalating platform defects, and maintaining support runbooks and knowledge articles. The administrator will monitor audit activity, support compliance requirements, maintain configuration standards, and enforce appropriate data-handling practices. This person will track platform adoption, utilization, support volume, ticket trends, and recurring technical issues. They will also support user enablement through training, office hours, self-service resources, and approved AI tools and agents. The ideal candidate is a hands-on enterprise SaaS administrator who can work effectively across Security, IAM, Legal, Privacy, IT, and business teams

5+ years of enterprise SaaS administration experience with strong Level 2 support experience. Hands-on Microsoft 365 administration, including licensing, applications, and governance. Experience supporting or administering enterprise AI platforms such as Claude, ChatGPT Enterprise, or Microsoft 365 Copilot. Knowledge of SSO, SCIM provisioning, access controls, ITSM processes, and ServiceNow. Ability to work with audit logs, REST APIs, and basic PowerShell or Python scripting.