Senior Technician (Systems & Assets) - REQ06833

North Lanarkshire Council is seeking a motivated, enthusiastic and highly organised Senior Technician (Assets & Systems) to join its Community Operations team.

As part of our ongoing commitment to service improvement, digital transformation and effective asset management, we are enhancing our technical support capacity to strengthen performance management, compliance monitoring and business intelligence across Enterprise & Communities. This newly established role will provide essential leadership and specialist technical expertise, supporting the delivery of efficient, innovative and customer-focused services.

This is an exciting opportunity for an experienced professional with strong technical, analytical and supervisory skills to play a key role in supporting frontline service delivery. The successful candidate will contribute to the development and continuous improvement of systems, processes and performance frameworks, helping to shape the future of service delivery through the effective use of data, technology and innovation.

Reporting to the Technical Officer (Systems & Assets), you will lead and supervise a technical support team while coordinating a diverse range of activities, including systems administration and development, data analysis, project coordination, performance reporting and compliance management. Working closely with colleagues across the service, you will drive service improvement through the effective use of business systems, performance intelligence and digital technologies, ensuring that operational and strategic objectives are delivered efficiently and effectively., As Senior Technician, you will:

• Lead and supervise a technical support team, ensuring the effective delivery of high-quality services.
• Coordinate projects, monitor progress and support the achievement of key service objectives.
• Develop and maintain performance reporting systems, dashboards and management information.
• Support compliance, audit and quality assurance activities across the service.
• Assist with the development and implementation of software applications and business systems.
• Analyse data and produce reports to support decision making and service improvement.
• Deliver training and guidance to staff on systems and applications.
• Support the management of mobile communications and other service-wide systems.
• Contribute to service planning, change initiatives and continuous improvement activities., * For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read - My NL

We are looking for someone who has:

• An SVQ Level 3 qualification, or equivalent, in a relevant discipline.
• Significant experience in a technical, systems or business support environment.
• Experience of supervising staff and coordinating workloads.
• Knowledge of performance management, compliance and service improvement.
• Strong analytical skills with experience producing reports and performance information.
• Excellent IT skills and experience working with business applications and systems.
• Excellent communication and organisational skills.
• A customer-focused approach with the ability to work collaboratively across services.
• The ability to manage competing priorities and work effectively under pressure., The successful candidate must be able to travel throughout North Lanarkshire and will occasionally be required to work outdoors in roadside conditions to support survey and inspection activities.