Senior Support / System Engineer

As a Senior Support/ System Engineer, you will take on a broad and hands-on position combining System Engineering, Microsoft 365 administration and 1st, 2nd and 3rd line support. This is not a purely infrastructure-focused role. You enjoy being close to users and are willing to remain actively involved in support activities, including first-line support., * Providing 1st, 2nd and 3rd line IT support to users across Europe

• Troubleshooting hardware, software, Microsoft 365 and infrastructure-related incidents
• Managing and administering Microsoft 365, Entra ID, Azure, Windows and endpoint devices
• Coordinating onboarding, offboarding and user access requests
• Handling incidents, service requests, problems and changes within an ITIL-based environment
• Working with Jira and Confluence for ticket management, documentation and knowledge sharing
• Supporting the rollout and further adoption of Jira and Confluence within the organization
• Collaborating with external IT vendors and service providers
• Contributing to IT projects, operational improvements and technical documentation
• Providing backup and support to colleagues within the team

The role is based in Waterloo and includes occasional travel to European offices, approximately once per month.

To succeed in this role, you combine strong technical expertise with a service-oriented mindset. You have:

• Language skills are essential: Dutch and English are fluent, and ideally a good level of French
• A bachelor’s degree in IT or equivalent experience
• At least 5 years of experience as a System Engineer, IT Support Engineer or similar position
• Strong knowledge of Microsoft 365, Azure, Entra ID and Windows environments
• Experience across 1st, 2nd and 3rd line support environments
• Previous experience working with Jira as a ticketing or IT service management platform
• Experience using Confluence for documentation and knowledge management
• Familiarity with ITIL processes and service management principles

You are independent, approachable, flexible and comfortable working in a flat organization where collaboration and mutual support are key.

Hays is looking for a Senior Support / System Engineer for an international investment group with activities in private equity, infrastructure, real estate and long-term investments. The company provides shared services to colleagues across multiple European countries and operates from its office in Waterloo.

You will join a small, collaborative IT team with a flat structure where knowledge sharing, flexibility and teamwork are highly valued. The environment is international, people-oriented and focused on delivering a high-quality IT service to end users across Europe.