Junior Support Analyst

The role of the Junior Business Analyst / Support Analyst will support and help improve the systems that run core business processes (ERP, reporting and related tools). This is an entry-level role for someone with a solid technical foundation who wants to build a career in enterprise application support, business analysis and systems development.

You’ll work closely with the Systems Manager and key users, gaining hands-on exposure to real production systems, data and business processes across the organisation., * Provide first and second-line support to colleagues experiencing issues with business applications, investigating problems and resolving them where possible.

• Create and maintain SQL queries to identify data issues, respond to reporting needs and support accurate data validation.
• Support smaller development and system configuration activities, working alongside and receiving guidance from senior team members.
• Produce and maintain clear documentation covering business processes, system configurations and support procedures.
• Work with key stakeholders to understand and define requirements for system improvements, updates and fixes.
• Carry out testing of system updates, patches and new functionality before they are released.
• Identify when more complex technical issues require escalation and monitor progress through to resolution.
• Assist with data cleansing, migration and reporting activities when required.
• Develop a strong understanding of the organisation’s core business applications, processes and underlying data structures.

No prior professional experience is required for this role, and it will suit candidates with:

• A degree or HND in Computer Science, Information Systems, Business Information Technology or a related field; or
• Self-taught/bootcamp SQL and programming skills backed by personal projects, coursework or an internship.

Your fundamentals, curiosity and ability to learn are of greater importance than years of experience., * Exposure to MS SQL Server Reporting Services (SSRS) or similar reporting tools.

• Familiarity with ERP or other core business systems (e.g. Epicor, SAP, Dynamics, Sage).
• Basic understanding of relational database design.
• Any exposure to ticketing/helpdesk systems.