Onsite Support Engineer (Ghent)

We are currently looking for an Onsite Support Engineer to provide hands-on IT support in a dynamic client environment in Ghent, Belgium. Tasks and Responsibilities

• Provide first and second level onsite IT support for hardware, software, mobile devices, and peripherals
• Troubleshoot and resolve incidents and service requests
• Support user onboarding, equipment setup, and standard workplace technologies
• Document activities and resolutions in the ticketing system
• Work closely with internal IT teams and stakeholders
• Take ownership of issues and support changing priorities in a fast-paced environment
• Provide professional and customer-focused support to end users
• Contribute to continuous service improvement

• 2+ years of experience in IT Support, Desktop Support, or Onsite Support
• Strong troubleshooting skills in Windows environments and standard workplace technologies
• Experience with ticketing systems such as ServiceNow or similar
• Excellent communication and customer service skills
• Proactive, adaptable, and comfortable working in a dynamic environment
• Ability to work independently and take ownership of issues
• Genuine interest in developing within an onsite IT support role
• Fluent English required; Dutch, Flemish, or French is a strong advantage
• Flexibility to occasionally support outside standard working hours if needed
• Experience in regulated environments such as GxP is a plus
• Ability to provide a clean criminal record extract (not older than 3 months)

We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value.

D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.