Support Engineer (EMEA)

• Own and resolve helpdesk tickets for non-enterprise customers, representing approximately 65% of your time.
• Initially focus on non-technical questions related to account management, account access, plans, subscriptions, and billing.
• Provide clear, helpful, and timely responses that solve customer problems while gradually expanding your expertise into more technical topics., * Identify opportunities to automate repetitive, non-technical ticket categories and reduce manual support work.
• Build and improve automations that help Team Delta handle growing ticket volumes efficiently without compromising the customer experience.
• Continuously spot opportunities to streamline support workflows and make it easier for customers to get the answers they need., * Collaborate with Product to share recurring customer questions, highlight friction points, and identify opportunities for improvement.
• Create and maintain documentation that enables customers to self-serve and helps the team resolve common issues more efficiently.
• Participate in team meetings and cross-functional discussions to share insights, align on priorities, and improve the support experience.

• Technical Support Expertise: You have 3+ years in technical support, solutions engineering, or similar roles
• n8n Experience: You have hands-on experience building and debugging n8n workflows in production environments
• APIs & Integrations: You’re comfortable debugging APIs, webhooks, authentication, and data flows
• Cloud & Infrastructure: You’re familiar with AWS, GCP, or Azure and have basic Linux fundamentals for troubleshooting
• Networking & Databases: You understand networking basics (DNS, SSL/TLS, HTTP/HTTPS)
• Communication: You explain technical issues clearly and document troubleshooting steps effectively
• Containerization: You can work with Docker or Kubernetes to deploy and debug automation environments
• Knowledge Sharing: You actively share knowledge and best practices with teammates, whether through team discussions, presentations, documentation, or contributions to internal playbooks and tools., * Automation & AI Mindset: You have a basic understanding of AI concepts and a passion for automation, with some hands-on experience using tools like n8n, Zapier, Make, or Airflow to simplify tasks and improve workflows.
• Observability: Familiarity with tools like Grafana, Prometheus, Datadog, OpenTelemetry, or Sentry
• Authentication Protocols: Knowledge of OAuth2, OIDC, SAML, or JWT flows
• JavaScript: You have a working knowledge of JavaScript, including reading and debugging code, working with JSON data, and making small code changes to troubleshoot workflows and integrations.
• SQL & Databases: You have a foundational understanding of relational databases, such as PostgreSQL, including tables, relationships, and basic SQL queries to investigate and troubleshoot issues.

• Competitive compensation - We offer fair and attractive pay.
• Ownership - Our core value is to “empower others,” and we mean it-you’ll get a slice of n8n with equity.
• Work/life balance - We work hard but ensure you have time to recharge:
• Europe: 30 days of vacation, plus public holidays wherever you are.
• US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
• Health & wellness -
• Europe: We provide benefits according to local country norms.*
• US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families-plus a no-cost premium HDHP option with a pre-seeded HSA-along with dental and vision coverage.
• Future planning -
• Europe: We provide pension contributions according to local country norms.*
• US: 401(k) retirement plan with a 4% employer match.
• Financial security -
• Europe: We provide benefits according to local country norms.*
• US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
• Career growth - We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
• A passionate team - We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
• Remote-first - Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid-please check the job description.
• Giving back - We’re big fans of open source, and you’ll get $100 per month to support projects you care about.
• Transparency - We all know what everyone’s working on, how the company is doing-the whole shebang.
• Country and/or State specific details provided in your employment agreement.

At n8n, you’ll do more than answer support tickets. You’ll play a key role in helping us scale our customer support operations, shaping how we use automation to resolve common issues and creating a better experience for our growing customer base. You’ll have the opportunity to make a tangible impact on Team Delta’s efficiency, collaborate closely with Product, and progressively deepen your technical expertise.

You’ll join one of Europe’s fastest-growing startups, working with a supportive, remote-first team that values autonomy, experimentation, and continuous improvement.