AI-driven Workplace & IT Coordinator (1 FTE, Emmeloord)

For the European part of our organization, we are looking for an IT Coordinator who will take responsibility for the management, security and continuous improvement of our IT environment. In this role, you will be the first point of contact for IT questions from our European colleagues and work closely with the three colleagues in the European IT team., As IT Coordinator, you make sure our employees can rely on a secure, stable and well supported IT environment. You manage daily IT processes, support our ERP landscape on Microsoft Dynamics 365 Finance & Operations, and help shape how BouMatic uses AI within IT.

Core IT operations

• Handling and following up on helpdesk requests and IT incidents through our ticketing system.
• Configuring, managing and replacing workstations, laptops, PCs and peripheral equipment using modern endpoint management (such as Microsoft Intune and Autopilot).
• Supporting and advising users on IT related questions.
• Managing user accounts, authorizations and onboarding/offboarding in Microsoft Entra ID and Microsoft 365.
• Managing servers, networks, storage, cloud services and backup processes.
• Performing updates, patches and other IT administration activities.
• Monitoring security alerts and taking appropriate action to protect systems and data.
• Creating and maintaining technical documentation, procedures and work instructions.
• Collaborating with external suppliers and colleagues within the European and global IT teams.

Dynamics 365 Finance & Operations

• Providing first and second line support to D365 F&O users, including troubleshooting, user access and security role management.
• Working with key users and the global IT team on testing updates, releases and process improvements.
• Acting as a point of contact for our Microsoft partners on D365 issues and changes.

AI in IT operations

• Using AI tools such as Claude (including Claude Code) and Microsoft Copilot to speed up troubleshooting of network, desktop and application issues, for example by analyzing logs, error messages and configurations to find the root cause faster.
• Applying AI to the management of our ticketing system: automatic categorization, prioritization and routing of tickets, suggested resolutions and clear summaries of incident history.
• Building and maintaining a knowledge base that AI assistants can draw on, so colleagues can solve common problems themselves through self-service.
• Automating repetitive IT tasks with tools such as Power Automate, PowerShell and AI agents (for example built with Claude, MCP connectors or Copilot Studio).
• Using ticket data and AI driven analysis to spot recurring issues and propose structural solutions.
• Making sure AI is used safely and responsibly, in line with BouMatic’s AI policies, data security requirements and GDPR.

What do you bring?

We are looking for an independent and committed IT professional who takes ownership of their work. You are service oriented, accurate and able to set priorities effectively. You can explain technical issues clearly to users, and you are always looking for a smarter way to get things done.

You combine practical support and technical administration with a genuine curiosity for new technology. Above all, you know how to put AI to work in daily IT operations: resolving issues faster, automating routine work and raising the quality of our service. Fluency in English is essential and knowledge of French is an advantage., * MBO+ or HBO level of education and thinking, preferably in ICT, Information Technology or a related field.

• Several years of relevant experience in system administration, endpoint/workplace management, service desk or a similar IT role.
• Solid knowledge of Microsoft 365, Entra ID, Intune, Windows, networking (TCP/IP, DNS, DHCP, VLANs, firewalls, Wi-Fi) and IT security.
• Experience supporting Microsoft Dynamics 365 Finance & Operations, such as user and security role management, troubleshooting and working with a Microsoft partner.
• Proven, practical experience using AI in your IT work, for example troubleshooting with Claude, Copilot or similar AI assistants, using AI features in ticketing platforms, or building simple automations and agents. You can give concrete examples of how AI made your work faster or better.
• Experience managing a ticketing system, including categories, workflows, SLAs and reporting. Knowledge of ITIL is a plus.
• Scripting and automation skills (PowerShell, Power Automate) are a strong advantage.
• A critical eye for AI output and awareness of the risks around data privacy and security.
• Strong communication skills and a proactive attitude.
• The ability to keep overview and switch between different tasks and priorities.
• Good command of Dutch and English.
• Knowledge of French is an advantage due to international collaboration within the organization.
• Relevant certifications (such as Microsoft MD-102, MS-102, AZ-104, SC-300, AI-900 or ITIL 4) are a plus.

You will join an internationally operating organization where technology, innovation and collaboration are central. In this role, you will have considerable independence and real influence on how we modernize our IT environment and bring AI into our daily work.

In addition, we offer:

• A varied position with a broad range of responsibilities and ownership.
• Room to experiment with new AI tools and help shape how BouMatic uses them across IT.
• A competitive salary based on experience and responsibilities (in accordance with the Metal & Technology Collective Labor Agreement).
• Excellent secondary employment benefits, including pension contributions.
• 25 vacation days and 13 ADV days for full time employment, plus travel expense reimbursement.
• Opportunities for training, certifications, workshops and trade fairs to keep your knowledge up to date, including in AI and Microsoft technologies.
• An active staff association with enjoyable activities.
• Above all: a great team and a pleasant, varied working environment with an informal culture.

BouMatic Robotics B.V. is part of the global BouMatic Group with more than 600 employees. BouMatic Robotics is a dynamic Dutch company focused on automatic milking solutions for dairy cows. Years of experience have been incorporated into a range of modern milking robots used worldwide. The focus is always on balancing people, cows and technology. BouMatic Robotics develops, produces and supports its products entirely in house. Because everything is managed internally, the company can work flexibly and continuously guarantee top quality.