Desktop Support Technician III

Aquent Talent seeks a Desktop Support Technician III to deliver advanced end-user support for our creative and digital teams. In this role, you’ll own complex desktop, laptop, and peripheral troubleshooting across Windows and macOS, manage imaging and deployments, and support collaboration tools, VPN, and security solutions. You’ll partner closely with global teams, mentor junior technicians, and help improve processes and documentation. This hybrid role thrives in our people-first, inclusive culture, offering growth, continuous learning, and exposure to innovative client environments., * Provide Tier II/III desktop support for Windows and mac

• OS devices, peripherals, and mobile endpoints.
• Troubleshoot and resolve complex hardware, software, and network connectivity issues.
• Manage imaging, deployments, and upgrades using endpoint management tools.
• Administer user accounts, permissions, and access via Active Directory/Azure AD.
• Support collaboration platforms, VPN, and security tools for global teams.
• Document incidents, resolutions, and processes in the ticketing system and knowledge base.
• Collaborate with IT, security, and operations to improve reliability and user experience.
• Mentor junior technicians and contribute to support standards and best practices.

• Windows and mac
• OS administration
• Endpoint imaging and deployment (SCCM/Intune/JAMF)
• Office 365 and collaboration tools support
• Active Directory and Azure ADHardware diagnostics and repair
• Network troubleshooting (TCP/IP, VPN, Wi-Fi)
• Ticketing systems (Service
• Now, Jira, Zendesk)
• Security tools and endpoint protection
• Scripting/automation (Power
• Shell, Bash)
• Customer support and incident management